Search found 6 matches

by redlester
Tue Feb 12, 2019 2:15 pm
Forum: Push discussion
Topic: How long do support take to respond?
Replies: 6
Views: 681

Re: How long do support take to respond?

Go to Applications > Utilities > Audio/MIDI In the MIDI panel, you'll see every MIDI device you ever connected. You can create a new MIDI configuration, it'll only show the IAC bus and whatever MIDI is currently detected. Try running from this new configuration. It'll add MIDI devices as you plug t...
by redlester
Sun Feb 10, 2019 1:12 pm
Forum: Push discussion
Topic: How long do support take to respond?
Replies: 6
Views: 681

Re: How long do support take to respond?

Generally as jur mentioned, a day or 2 but I have experienced long waiting times with ableton support, a week is the longest they've taken but they always reply and it seems to happen during their busiest periods, eg, 10.1 is about to come out. Once they reply though the responses are no longer tha...
by redlester
Sun Feb 10, 2019 11:15 am
Forum: Push discussion
Topic: How long do support take to respond?
Replies: 6
Views: 681

Re: How long do support take to respond?

Support is usually extremely responsive, within a or 2. So if you haven't heard back yet I'd suggest to write a new ticket. Sometimes on can get lost for some reasons. Have you tried using an other USB cable with your Push? Thanks. Yes, have tried everything conceivable. The auto-response said "Rep...
by redlester
Sun Feb 10, 2019 10:11 am
Forum: Push discussion
Topic: How long do support take to respond?
Replies: 6
Views: 681

How long do support take to respond?

A week ago, after over a year of using Push 2 with Live Suite 9, then 10, without issues, I started to experience problems with USB devices on my system seemingly randomly not connecting on boot up, or losing their correct mapping in the Live preferences under Link/MIDI - one of my keyboards was som...
by redlester
Fri Sep 29, 2017 9:04 am
Forum: Push discussion
Topic: Push 2 faulty power button
Replies: 12
Views: 2159

Re: Push 2 faulty power button

Had the same problem out-of-the-box with my first Push 2, replaced by local music shop I purchased from (Rock Shop in NZ) 2nd Push 2 had a faulty pitch bend touch strip out-of-the-box, would jump to max randomly, again replaced 3rd Push 2 has been perfect so far One of those occasion where very hap...
by redlester
Thu Sep 28, 2017 7:55 pm
Forum: Push discussion
Topic: Push 2 faulty power button
Replies: 12
Views: 2159

Re: Push 2 faulty power button

I received my Push 2 today...and have exactly the same issue as you describe, Artmuzz. Power button will not latch and I can't turn the unit on without keeping it pressed in. Have contacted Ableton re. the license number, and will speak the the retailer in the morning. I just wanted to place this on...