Ableton Forum

I paid for my Push 3 on May 23rd. My order is still in the "Processing" status, the money was debited, the support does not answer me. It's been 18 days, I don't understand what's going on and no one answers me, they just took the money and are silent!

You emailed them right?
I have not been ...

I paid for my Push 3 on May 23rd. My order is still in the "Processing" status, the money was debited, the support does not answer me. It's been 18 days, I don't understand what's going on and no one answers me, they just took the money and are silent!

I also placed my order over a week ago and it is still "processing". They could probably prevent support being inundated with order status requests if they would just make some type of official statement about the situation. The radio silence is making it much worse.


I am in the same situation ...

8 days without a response from support. This is not normal and a huge disadvantage.

jiggle wrote: ↑

Mon May 29, 2023 8:53 am

This probably wont help but i ordered mine in the uk and it was delivered the following day. Super fast.
Did you get an invoice email after you ordered from ableton?

I received only an order confirmation, I did not receive an invoice, but the money was debited.

I don't think anyone in the forums has any clue on how to process your order... for obvious reasons.
Support will get back to you, don't worry. Sorry for the wait.


I'm posting here because this is the official Ableton forum, and the support is ignoring me. It is strange that you absolve ...

Hello.

I ordered my push 3 on May 23rd. Since that moment, my order in the status of "Processing" has not yet been sent. Support has not answered me for a week! What's happening? Is such work standards acceptable for a company like Ableton? Can anyone help me?
Very disappointed.

You can contact sales support, you'll find the email on ableton.com


I wrote to orders@ableton.com and support@ableton.com and got no response.
I have another issue, I can't view responses from support at https://help.ableton.com/ because I'm getting an email verification error. When I go ...

Oh thank you. really now I'm even more worried


You can contact sales support, you'll find the email on ableton.com


I wrote to orders@ableton.com and support@ableton.com and got no response.
I have another issue, I can't view responses from support at https://help.ableton.com/ because I'm ...

Oh thank you. really now I'm even more worried

I ordered my Push 3 on May 23rd. The order is still in the "Processing" status. Support does not answer me. Can anyone explain what's wrong?
Thank you