Ableton Forum

Details on the Push 3 beta testing coming shortly, patience please. Thanks, and about 6 hours after my thread on here the other day about payment issues I received the email of first payment declining and then the email for PayPal. Push3 Standalone arrived yesterday, really enjoying it. Lot to learn.

Tarekith wrote: ↑

Thu Jun 08, 2023 7:55 pm

I agree, hopefully this helps push forward some changes for the future.

Err… pun not intended.

My thought is that it was a major error in pulling themselves out of retailers before a launch like this.

Unfortunately you're going to have to wait for support to get back to you, no here on the forum is going to be able to help you since this is not an official support outlet. My hope is that someone can get them to notice. Support closed the Case without responding, so I’ve had to start it over. I t...

More information: The email I received: Good news – your Push is ready to ship. What’s next? You will be charged for USD 2158.92 within the next 48 hours – please ensure as soon as possible that the funds are available on your chosen payment method. Your invoice and tracking details will be sent sep...

This is the email I got: Good news – your Push is ready to ship. What’s next? You will soon receive payment instructions in a separate email. Payment will be due within 7 days. Your invoice and tracking details will be sent separately once your payment is confirmed and the order is on its way. Have...

eroxx wrote: ↑

Thu Jun 08, 2023 6:36 pm

So you also got an email saying it's ready to be shipped? I've just never heard of a 2-step process like that .. either it's ready to be shipped or it isn't, no?!

I am extremely confused about what is going on, this has been a major headache. I’ve never seen or heard of a process like this.

Sounds like my post. I created a sales support request and its been open for 64 hours when they said I’d be charged after 48 hours and to have funds ready. I don’t even know what they plan on charging as I never provided a payment method other than selecting PayPal. The sales support request was mar...

Hi, I’m trying to determine where my Push 3 is being billed, as I received an email that indicates, based on FAQ, that it will be charged to a credit card and to have funds ready within 48 hours (going on 64 now), and I had selected PayPal. I sent an immediate support question to Ableton when I rece...