Ableton Forum

Yep, they just got back to me after a week, they plan to ship a replacement.

Ok with that, wish they would just confirm the ticket sooner.

The bad part is that I have no acknowledgment on the ticket, status is open with no comments from anyone at ableton. It has been a week, wondering if my ticket is opened correctly. I logged on, my open issue is there. How long is expected before they acknowledge based on others experiences? This ...

Yeah, and other complications for me, as I am traveling a lot and had plans to pick this up during the holidays. I only have a window of time to receive if before I am out of the country again.

Yes, Black Friday amazing sale.

How many days does sales support usually take to respond?

I was excited to purchase a new push 3 standalone a few weeks ago. UPS tracking shows that my push 3 was destroyed during shipping (yes, the UPS tracker says destroyed). It says the seller was notified by UPS. One might assume Ableton would collect some insurance and send me another automatically ...