Transaction Declined

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ohthepain
Posts: 11
Joined: Sat Apr 15, 2017 7:06 am

Transaction Declined

Post by ohthepain » Wed Nov 23, 2022 12:17 pm

I can't pay for the upgrade in the webshop. Transaction declined. I called the bank and they told me that the transaction is approved and that Ableton keeps refunding it!

Tarekith
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Re: Transaction Declined

Post by Tarekith » Wed Nov 23, 2022 12:51 pm

You’ll have to contact sales support, they don’t check the forums:

https://www.ableton.com/en/help/
Tarekith
Ableton Forum Administrator
Inner Portal Studio - Professional Audio Mastering

ohthepain
Posts: 11
Joined: Sat Apr 15, 2017 7:06 am

Re: Transaction Declined

Post by ohthepain » Thu Nov 24, 2022 2:01 pm

I emailed support@ableton.com and never heard back.

What a joke!

ohthepain
Posts: 11
Joined: Sat Apr 15, 2017 7:06 am

Re: Transaction Declined

Post by ohthepain » Thu Nov 24, 2022 2:08 pm

I have submitted a support request through https://www.ableton.com/en/help/

ohthepain
Posts: 11
Joined: Sat Apr 15, 2017 7:06 am

Re: Transaction Declined

Post by ohthepain » Thu Dec 01, 2022 9:37 am

So after many many message they finally told me that I can't use my credit card while I am travelling. So I have to go back to the USA to upgrade. LOL

What a joke!

Fix your shit Ableton. You guys are relentless.

S4racen
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Re: Transaction Declined

Post by S4racen » Thu Dec 01, 2022 9:59 am

Standard, use a VPN to make you appear as if you're in the US.

This will not be Abletons fault, it's standard fraud protection provided by the Payment Processors.

Cheers
D

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