Security and on-line purchasing...
Security and on-line purchasing...
I'm not very comfortable with the lack of encryption on the credit card info data entry page of the on-line, downloadable upgrade for Live 4. I had already attempted it before realizing the non-encryption, but, even then, my info failed, though I'm certain I don't have credit problems. Anyone else have problems or are also concerned about the security of Ableton's on-line purchase system ?
-
- Posts: 2
- Joined: Sat Jul 24, 2004 11:41 pm
- Location: Memphis, TN
- Contact:
Know why refused....followup..
Ok...my credit card company was responsible for refusing the purchase as it was an out of country charge and raised a red flag....which is a good thing. But you must contact them to allow the charge to go through. If you only do a few foreign transactions, this is not too much to go through for the protection. I'm still unsure of the encryption system Ableton uses as I would expect the actual card data entry page to be encrypted.
There are 10 types of people in the world: those who understand binary and those who do not.
Hi Cellomangler,
all transaction data inside the shop is 128-bit-SSL-secured by TrustCenter (See the first page on the right when you enter the upgrade shop). You will not see a lock on your browser because of frames. However, be assured that the inner frame is SSL secured. You can see that a site is SSL-encrypted when the URL starts with not only "http" but "https". When you enter the shop you should watch out for the URL of the inner frame. To do so depends on your browser. Often a right click with something like "frame info" or so shows you the url.
Kind regards, Bernd.
all transaction data inside the shop is 128-bit-SSL-secured by TrustCenter (See the first page on the right when you enter the upgrade shop). You will not see a lock on your browser because of frames. However, be assured that the inner frame is SSL secured. You can see that a site is SSL-encrypted when the URL starts with not only "http" but "https". When you enter the shop you should watch out for the URL of the inner frame. To do so depends on your browser. Often a right click with something like "frame info" or so shows you the url.
Kind regards, Bernd.
Bernd Roggendorf
roggendorf@ableton.com
roggendorf@ableton.com
I just tired to purchase a copy with the online shop.
After I gave all the credit card info and press the PAY button... it refresh the page with no futher information.
Is it normal ?
It could be nice to add some step info like a small notification on how many step we have to pass thru. like 1/4, 2/4, 3/4...
After I gave all the credit card info and press the PAY button... it refresh the page with no futher information.
Is it normal ?
It could be nice to add some step info like a small notification on how many step we have to pass thru. like 1/4, 2/4, 3/4...
Re: Security and on-line purchasing...
It wouldn't accept either of my AmEx cards, but finally took Visa, which isn't what I wanted to use. There was nothing wrong with my AmEx accounts. I emailed Live Ableton about it.Cellomangler wrote:... Anyone else have problems or are also concerned about the security of Ableton's on-line purchase system ?
I had the same problem-I hit the back button on my browser and hit Pay again-it went to the billing page that time and went through.euterke wrote:I just tired to purchase a copy with the online shop.
After I gave all the credit card info and press the PAY button... it refresh the page with no futher information.
Is it normal ?
It could be nice to add some step info like a small notification on how many step we have to pass thru. like 1/4, 2/4, 3/4...
ew
Hi loophead,loophead wrote:The texts lists the cards it will take. Even though theres an amex logo it would not take mine either...visa worked with no issues.
from time to time, AMEX cards from outside europe will not work with the ableton webshop. In most cases, the issuing bank blocks these foreign transactions.
If you write an e-mail about this to orders@ableton.com, we will try to solve this issue asap.
Best,
Martin
I looked for https: when I made my purchase but it wasn't there. The page said it was encrypted and it's ableton so I trusted it and went through with the purchase.
Should I be worried?
Should I be worried?
AZ Mills: Dual 2.7gig G5, 5gig RAM, MBP 2.2gig C2D, 4gig RAM, Novation ReMote 25, Live 8 suite, Logic Pro 8 Studio, NI Maschine 1.6, various hardware & software
Hi Azmills,azmills wrote:I looked for https: when I made my purchase but it wasn't there. The page said it was encrypted and it's ableton so I trusted it and went through with the purchase.
Should I be worried?
this is because of the architecture of our website: Only the main frame is SSL-secured, not the whole site. This is why you do not see the Encryption-Symbol in your browser.
To check this, please enter the shop, go to checkout (ssl), right-click the main frame and select "properties" or "frame properties" from the context menu.
You will see our SSL-certificate there.
Best regards and sorry for the inconvenience,
Martin