Where is my upgrade option?

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
myxomat0515
Posts: 414
Joined: Wed May 30, 2007 3:31 am
Location: Florida

Where is my upgrade option?

Post by myxomat0515 » Thu Apr 02, 2009 8:10 pm

I upgraded to 7 Suite after Jan. 15th. That qualified me for a free upgrade to 8 Suite...right? When I go to shop for upgrades, I'm not seeing that option. All my serial #'s are registered. Am I missing something? Hate to be impatient, but c-c-c-c'mon.

bodhi71
Posts: 626
Joined: Sun Feb 24, 2008 3:07 pm

Re: Where is my upgrade option?

Post by bodhi71 » Thu Apr 02, 2009 8:14 pm

Ditto,
I think we have been bamboozled!
:evil: :evil: :evil: :evil: :evil:

myxomat0515
Posts: 414
Joined: Wed May 30, 2007 3:31 am
Location: Florida

Re: Where is my upgrade option?

Post by myxomat0515 » Thu Apr 02, 2009 8:15 pm

Hah. I hope not. Anyways, I'm still at work, so its not a huge deal. I'd just like to know that it will be there waiting for me when I get home in an hour or so...

Mike noiz
Posts: 34
Joined: Tue Mar 10, 2009 11:14 am
Location: Dublin, Ireland

Re: Where is my upgrade option?

Post by Mike noiz » Thu Apr 02, 2009 8:21 pm

me too upgraded from live 7 to live 7 suite on 06/02 and was lead to beleive id get upgrade free, am i missing something here?

LeoMANXVII
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Re: Where is my upgrade option?

Post by LeoMANXVII » Thu Apr 02, 2009 8:22 pm

"Special pricing for users who bought and unlocked Live 7/Suite 7 after Jan 15, 2009."

i believe that only corresponds to the full purchase. not an upgrade to suite 7

bodhi71
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Joined: Sun Feb 24, 2008 3:07 pm

Re: Where is my upgrade option?

Post by bodhi71 » Thu Apr 02, 2009 8:35 pm

LeoMANXVII wrote:"Special pricing for users who bought and unlocked Live 7/Suite 7 after Jan 15, 2009."

i believe that only corresponds to the full purchase. not an upgrade to suite 7

I disagree, if that is the case, then Ableton seriously mislead their customers.
If they require additional money that is absurd.
I would have just upgraded to 8 and been done with it.
I don't have a lot of scratch, but if they're hurting that bad, I could have loaned them a couple of bucks.... :cry: :evil:

the_antagonist
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Re: Where is my upgrade option?

Post by the_antagonist » Thu Apr 02, 2009 8:38 pm

eh yeh. that is the answer..... i asked a similar question regarding the free operator..... i was entitled too but you had to be a new user getting live 7. but upgrading to 7 meant i lose out.

i asked this question a while back and ableton hooked me up with a wee bung.... ;)

myxomat0515
Posts: 414
Joined: Wed May 30, 2007 3:31 am
Location: Florida

Re: Where is my upgrade option?

Post by myxomat0515 » Thu Apr 02, 2009 8:40 pm

Wait, wait, wait... Ok, I see your point. However, I REALLY hope that is not the case. I read through the details of that promotion MANY times before upgrading to 7 Suite, and that was NOT conveyed at all. Additionally, I'm looking at the clever little upgrade tables in the FAQ section and NO WHERE does it stipulate that an Upgrade from 7 to 7 Suite wouldn't qualify for the deal.

F*ck. I know I can't be alone here.

Mike noiz
Posts: 34
Joined: Tue Mar 10, 2009 11:14 am
Location: Dublin, Ireland

Re: Where is my upgrade option?

Post by Mike noiz » Thu Apr 02, 2009 8:42 pm

Ahh Crap, cheers man, i obviously read it wrong, out comes the credit card AGAIN!! cant believe its another 179 euro for the DL of suite 8!!!!!

Mike noiz
Posts: 34
Joined: Tue Mar 10, 2009 11:14 am
Location: Dublin, Ireland

Re: Where is my upgrade option?

Post by Mike noiz » Thu Apr 02, 2009 8:45 pm

actually i seen that page too and thats why i was thinking to go from l7 to l7 suite would get me the upgrade to l8 free as soon as it came out!

bodhi71
Posts: 626
Joined: Sun Feb 24, 2008 3:07 pm

Re: Where is my upgrade option?

Post by bodhi71 » Thu Apr 02, 2009 8:56 pm

myxomat0515 wrote:Wait, wait, wait... Ok, I see your point. However, I REALLY hope that is not the case. I read through the details of that promotion MANY times before upgrading to 7 Suite, and that was NOT conveyed at all. Additionally, I'm looking at the clever little upgrade tables in the FAQ section and NO WHERE does it stipulate that an Upgrade from 7 to 7 Suite wouldn't qualify for the deal.

F*ck. I know I can't be alone here.
I did the same thing, they had a nifty looking table that shown that going from L7 to suite entitled on to L8.
I'm sure they aren't preying on their own customers, that's what banks and federal reserves do.

LeoMANXVII
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Re: Where is my upgrade option?

Post by LeoMANXVII » Thu Apr 02, 2009 8:57 pm

i feel ya in the way it wasn't conveyed in the table saying YOU HAVE SUITE 7 UPGRADE // YOU WANT SUITE 8

i personally just bought Live 7 box suite last week! out comes the debit card for my upgrade to box 8 suite..obviously i already have eic2//drum essentials from the box 7 but hey who doesn't like a new box and printed manual!! and wait stickers!!! i wish that box 8 suite had different software other than the previously boxed eic2//drum essentials in box 7 suite. maybe ...

bodhi71
Posts: 626
Joined: Sun Feb 24, 2008 3:07 pm

Re: Where is my upgrade option?

Post by bodhi71 » Thu Apr 02, 2009 9:03 pm

NAH, remember, can't wait for 8 deal,
Owners of Live 7 upgrade to suite and get 8 for free download...
So I hope Ableton addresses this soon, maybe in all the mayhem of wahooz and thank yous' they forgot about us.
April Fools, we are the fools, crafty Germans.
:evil:

myxomat0515
Posts: 414
Joined: Wed May 30, 2007 3:31 am
Location: Florida

Re: Where is my upgrade option?

Post by myxomat0515 » Thu Apr 02, 2009 9:33 pm

I'm with you Bodhi. That was the deal. Lets have a little faith that they will sort this out in the next day or two.

dj_huck
Posts: 261
Joined: Wed Jul 13, 2005 1:19 pm

Re: Where is my upgrade option?

Post by dj_huck » Thu Apr 02, 2009 9:53 pm

i agree with the above poster i think they will sort it in a day or 2

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