9 days and no response

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
SubFunk
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Re: 9 days and no response

Post by SubFunk » Mon Apr 13, 2009 12:34 pm

Rave wrote:Not impressed Ableton customer care :evil:
normally it's very fast, but they have a few thousend hits a day right now... so... go easy on them.
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stutter
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Re: 9 days and no response

Post by stutter » Mon Apr 13, 2009 12:40 pm

Live 8 just released, Easter weekend, I can see why there might be a delay.

chevthewizard
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Re: 9 days and no response

Post by chevthewizard » Mon Apr 13, 2009 12:41 pm

it's Easter weekend... they probably all have hangovers

having said that, I would like EIC back at some point...
My Website | Myspace | Soundcloud
birdhouse19 wrote:i was playing a club last night and had to play some rap, and i know ableton live isnt very good with rap without a sound card.

pulsoc
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Re: 9 days and no response

Post by pulsoc » Mon Apr 13, 2009 12:48 pm

Just out of curiousity, did you follow-up??

shai
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Re: 9 days and no response

Post by shai » Mon Apr 13, 2009 5:22 pm

they apparently work on easter too. they'll get to you :wink:

contakt321
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Re: 9 days and no response

Post by contakt321 » Mon Apr 13, 2009 5:25 pm

pulsoc wrote:Just out of curiousity, did you follow-up??
+1

I would have followed up at 7 days, if not sooner.

leedsquietman
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Re: 9 days and no response

Post by leedsquietman » Mon Apr 13, 2009 5:27 pm

hopefully you'll get a response soon, they are usually very good but the holiday period (skeleton staff probably) and new release makes it a longer than usual wait.
http://soundcloud.com/umbriel-rising http://www.myspace.com/leedsquietmandemos Live 7.0.18 SUITE, Cubase 5.5.2], Soundforge 9, Dell XPS M1530, 2.2 Ghz C2D, 4GB, Vista Ult SP2, legit plugins a plenty, Alesis IO14.

chevthewizard
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Re: 9 days and no response

Post by chevthewizard » Mon Apr 13, 2009 6:21 pm

Yeah, nine days is taking the cake a bit. They got back to me today as well, so just 3 days for me :P
My Website | Myspace | Soundcloud
birdhouse19 wrote:i was playing a club last night and had to play some rap, and i know ableton live isnt very good with rap without a sound card.

i3igTripplets
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Re: 9 days and no response

Post by i3igTripplets » Mon Apr 13, 2009 6:33 pm

They will get to you, I just got my stuff sorted out with them this morning. I waited 12 days - so I'd think they could get to you by wednesday. They are slammed.

dysanfel
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Re: 9 days and no response

Post by dysanfel » Mon Apr 13, 2009 7:55 pm

9 business days or 9 total days?
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Tone Deft
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Re: 9 days and no response

Post by Tone Deft » Mon Apr 13, 2009 7:59 pm

African or European days?
In my life
Why do I smile
At people who I'd much rather kick in the eye?
-Moz

i3igTripplets
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Re: 9 days and no response

Post by i3igTripplets » Mon Apr 13, 2009 8:12 pm

Tone Deft wrote:African or European days?
Oh what difference does it make?

ahhhhhhhhhHHHHHHHHHHHHHH!!!

astromass
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Re: 9 days and no response

Post by astromass » Mon Apr 13, 2009 8:48 pm

easter or no easter...hungover or not hungover....new release or no new release...the customer comes first!!!
if your new car broke down and u could not get hold of the dealer, would u be just OK with nine days of no follow up?
fuck no.
nyquist theorem and nyquil...

i3igTripplets
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Re: 9 days and no response

Post by i3igTripplets » Mon Apr 13, 2009 9:30 pm

To be clear, we're talking about an upgrade. If he bought a full blown new copy of Ableton - you might actually be comparing something.

I've had to deal with customer care a few times. They have always been fast in a response and fast to resolve a problem. But the release of Ableton 8 (somewhat sloppy one at that) generated a lot of support mail for them. So take a number, and get in line.

astromass
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Re: 9 days and no response

Post by astromass » Mon Apr 13, 2009 9:49 pm

nope...i dont care if he bought an ableton t shit, live 8 suite, or a packet of freakin ableton crackers....customer loyalty is the issue when this boils down....enough said.
nyquist theorem and nyquil...

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