9 days and no response

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
i3igTripplets
Posts: 175
Joined: Sun Feb 04, 2007 10:07 am
Location: Seattle

Re: 9 days and no response

Post by i3igTripplets » Mon Apr 13, 2009 9:30 pm

To be clear, we're talking about an upgrade. If he bought a full blown new copy of Ableton - you might actually be comparing something.

I've had to deal with customer care a few times. They have always been fast in a response and fast to resolve a problem. But the release of Ableton 8 (somewhat sloppy one at that) generated a lot of support mail for them. So take a number, and get in line.

astromass
Posts: 276
Joined: Mon Jan 13, 2003 1:11 pm

Re: 9 days and no response

Post by astromass » Mon Apr 13, 2009 9:49 pm

nope...i dont care if he bought an ableton t shit, live 8 suite, or a packet of freakin ableton crackers....customer loyalty is the issue when this boils down....enough said.
nyquist theorem and nyquil...

i3igTripplets
Posts: 175
Joined: Sun Feb 04, 2007 10:07 am
Location: Seattle

Re: 9 days and no response

Post by i3igTripplets » Mon Apr 13, 2009 10:10 pm

This boils down to your head being firmly planted up your arse... enough said.

astromass
Posts: 276
Joined: Mon Jan 13, 2003 1:11 pm

Re: 9 days and no response

Post by astromass » Mon Apr 13, 2009 10:31 pm

hahahaha thats funny. if you don't care about the quality of the experience with companies that you spend your allowance money with, carry on.... twelve days??? sounds like you WORK for ableton with your explanatory remarks about their laziness. if they cannot get back to their customers, i.e. the ones who put wiener schnitzels and bier on their tables for their families, then they need to rethink their philosophy and practices of customer service. fact. new release time? time to expect a ton of inquiries (getting "slammed"...). sheesh.
oh, by the way, i've never any issues with ableton support! =)
nyquist theorem and nyquil...

LOFA
Posts: 3364
Joined: Mon Jan 10, 2005 7:10 pm

Re: 9 days and no response

Post by LOFA » Mon Apr 13, 2009 11:47 pm

Today is a holiday in Germany.

dru
Posts: 639
Joined: Sun Oct 08, 2006 3:04 pm
Location: Perth, Australia

Re: 9 days and no response

Post by dru » Tue Apr 14, 2009 8:35 am

Yeh nine or twelve days is too long in my book, holiday or not. I've never had to deal with customer support in the three years of using Ableton so I'm all good. :)

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