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Re: 9 days and no response

Posted: Mon Apr 13, 2009 9:30 pm
by i3igTripplets
To be clear, we're talking about an upgrade. If he bought a full blown new copy of Ableton - you might actually be comparing something.

I've had to deal with customer care a few times. They have always been fast in a response and fast to resolve a problem. But the release of Ableton 8 (somewhat sloppy one at that) generated a lot of support mail for them. So take a number, and get in line.

Re: 9 days and no response

Posted: Mon Apr 13, 2009 9:49 pm
by astromass
nope...i dont care if he bought an ableton t shit, live 8 suite, or a packet of freakin ableton crackers....customer loyalty is the issue when this boils down....enough said.

Re: 9 days and no response

Posted: Mon Apr 13, 2009 10:10 pm
by i3igTripplets
This boils down to your head being firmly planted up your arse... enough said.

Re: 9 days and no response

Posted: Mon Apr 13, 2009 10:31 pm
by astromass
hahahaha thats funny. if you don't care about the quality of the experience with companies that you spend your allowance money with, carry on.... twelve days??? sounds like you WORK for ableton with your explanatory remarks about their laziness. if they cannot get back to their customers, i.e. the ones who put wiener schnitzels and bier on their tables for their families, then they need to rethink their philosophy and practices of customer service. fact. new release time? time to expect a ton of inquiries (getting "slammed"...). sheesh.
oh, by the way, i've never any issues with ableton support! =)

Re: 9 days and no response

Posted: Mon Apr 13, 2009 11:47 pm
by LOFA
Today is a holiday in Germany.

Re: 9 days and no response

Posted: Tue Apr 14, 2009 8:35 am
by dru
Yeh nine or twelve days is too long in my book, holiday or not. I've never had to deal with customer support in the three years of using Ableton so I'm all good. :)