OK I'm just gonna have to ask and look stupid (authorizing)

[bendybones]

Where can I get the Ableton instruments?
I upgraded from Suite7 Box to Suite8 Box and when the instruments (electric, tension etc) weren't in the DL I assumed they would be in the DVD.
But they're not.
I know they are right under my nose but I'm not gonna see them.
Thanks

[anamexis]

Wait, if you already had Suite7, then didn't you already have the instruments (save Collision)?
Because they're in the same place - device browser.
They don't need to be installed separately, they're built-in.

[Tone Deft]

look under the help menu, that's where you activate them.

[dj_huck]

just go user account under preferences and add them there they should show up then i think
you will want to dl all the live packs

[doc holiday]

I know they are right under my nose but I'm not gonna see them.
Thanks

yup they are there weather you have them activated or not, check out preferences.

[bendybones]

Thanks for the replies folks. No penny-drop yet tho.

Wait, if you already had Suite7, then didn't you already have the instruments (save Collision)?
Because they're in the same place - device browser.
They don't need to be installed separately, they're built-in.

Nothing in Device Browser.
But I installed the Live 8 library to a separate location - so maybe that's why?

look under the help menu, that's where you activate them.

not listed under User Account and Licenses in Prefs menu.

[Tone Deft]

don't have Live with me ATM but you can ALWAYS try the instruments in demo mode, under the help menu. you use the same route to enter in your registration codes, which turns them from demo into functional versions.

scroll down the menu, I forget which menu it is under help, there aren't that many, one is 'about', another is 'join the forum' it's not those two.

[bendybones]

Still having some problem.
I tried going into prefs and enabling 'show demo mode options at start up'
And sure I could run the instruments in demo mode.
But in prefs I still have no place to enter a serial.
The instruments aren't listed there, nor is EIC.
This is what i get:

Otherwise this:


I do have flu so it's possible I'm being a slowwwwwww.

The other thing I find strange is that analog etc are listed in the Library tab under LivePacks.

you will want to dl all the live packs

Where do I get these LivePacks btw?

[doc holiday]

see that part where it says visit http://www.ableton.com/authorize ..

did you try that?

[bendybones]

see that part where it says visit http://www.ableton.com/authorize ..

did you try that?

Yeah. But I don't know what I can enter after clicking 'ADd a serial number'
The only serial numbers I got in the mail responding to my purchase are:
Live 7 to Live 8 Upgrade (Box) Serial
Collision Serial
Latin Percussion Serial

Collision and LP are authorized and so is Live8.
Entering my Upgrade Serial doesn't work coz i get this message

Something went wrong. The serial number you entered is already in your account

In the mail responding to my purchase it reads

Your Suite box will be shipped shortly. In the meantime, you can
start making music by downloading the latest version of Suite from
http://www.ableton.com/download-suite?oc=mail

I just downloaded from the website directly IIRC.
So I'm wondering if I downloaded the wrong version?
Like, 'Suite' instead of 'upgrade to Suite'
I'm downloading now from the email link to see if that helps.
Fingers crossed (for the next hour and a half!)

[dcease]

go to your user account area, on the main webpage, it should look something like this, with s.#s just to the right...


if not, support should get you fixed. wonder why this is happening to some?

[bendybones]

go to your user account area, on the main webpage, it should look something like this, with s.#s just to the right...

Yeah that looks about right.
But entering any of those serials gives the message "Something went wrong. The serial number you entered is already in your account"

if not, support should get you fixed. wonder why this is happening to some?

So this is happening to others?
I did a forum search but didn't find any other reports.

[doc holiday]

when i authorized 8 it authorized all my instruments. not sure how to register one at a time.

deff hit up support before they have the weekend off.

[dcease]

So this is happening to others?
I did a forum search but didn't find any other reports.

yeah, i saw one or two other posts similar to yours

when i authorized 8 it authorized all my instruments. not sure how to register one at a time.

deff hit up support before they have the weekend off.

same here, good luck bendy!

[bendybones]

Cheers everybody.
Emailed support@