So start funelling people - give them the info

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
jamief
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So start funelling people - give them the info

Post by jamief » Tue Feb 02, 2010 10:47 am

Dear Ableton users,

Some of you have experienced and reported problems with Live 8 several months ago that we have still failed to fix. This is both painful and necessary for us to discuss. We owe you sincere apologies, as well as an explanation and outlook for the future.

Ableton values quality over innovation. Our engineers will stop whatever they are doing to fix a bug when they become aware of it. They must, however, rely on a process that prepares the incoming information and funnels it to them appropriately. Establishing and maintaining this process is the responsibility of management -- particularly us, Bernd and Gerhard -- and this is where things have gone wrong while we let our attention divert to ambitious new projects.

Our apologies also extend to both the Ableton developers and tech support colleagues because they want to be proud of software and service that users love.

We have now decided to:


•suspend all development towards new features while the whole team joins forces to address the current issues. This effort is open ended and will result in a free Live 8 update;
•make process changes to prevent similar situations from happening in the future.

We hope this plan finds your understanding and agreement. We'd like to wish you a very happy holiday season and a wonderful 2010!

Gerhard Behles, CEO
Bernd Roggendorf, CTO

_________________
Gerhard Behles
behles@ableton.com

jamief
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Re: So start funelling people - give them the info

Post by jamief » Tue Feb 02, 2010 10:48 am

A reminder to those who may not be funelling Ableton with the crash logs they need in order to help us all.

best
J :)

timothyallan
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Re: So start funelling people - give them the info

Post by timothyallan » Tue Feb 02, 2010 11:11 am

Working 100% for me. :)

jamief
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Re: So start funelling people - give them the info

Post by jamief » Tue Feb 02, 2010 11:26 am

timothyallan wrote:Working 100% for me. :)
Excellent ! :)
No crashes then ?
I am experiencing about roughly 90 percent stability
Hangs on startup irregular pattern
Freezes on saving songs on occasion 1 out of evry 10 attempts
various irregular crashes when running maybe 5% of my time- currently running 50 -70 hrs aweek at mo

So it is very usable but not entirely stable
this is on my win 7 64 ultimate desktop i7 - i am not using the mac at the moment (duo 2 core)as heavy power use with vsti vstfx chains happening and the pc is that bit more powerfull

best
:)

#1thelark
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Re: So start funelling people - give them the info

Post by #1thelark » Tue Feb 02, 2010 1:32 pm

Maybe ableton should send this out via e-mail to reach as many users as possible?

Pasha
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Re: So start funelling people - give them the info

Post by Pasha » Tue Feb 02, 2010 1:43 pm

I am 100% stable. 8.0.8 here.
I missed 8.0.9 download and I am not yet interested in M4L so why upgrade?
I will when 8.1.2 will be out.
However agree with the poster, everybody should send crash logs to Ableton.
I'm afraid I can't contribute being stable and with no plugins except Zebra.

- Best
- Pasha
Apple iMac 2013 / Macbook Late 2012
Live 10 Suite,Zebra ,Guitar, Bass, VG99, JV1010 and some controllers
______________________________________
Music : http://alonetone.com/pasha

infiniteB
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Re: So start funelling people - give them the info

Post by infiniteB » Tue Feb 02, 2010 1:43 pm

#1thelark wrote:Maybe ableton should send this out via e-mail to reach as many users as possible?
+1000000000000000000

If Ableton is serious about this, then I completely agree- email everyone. (The rhetoric can be turned down a little, if wanted, as long as people understand they can and should send bug/crash info to Ableton)... Also, in the "Support" section of the main Ableton site, one of the first, clearly marked things people should see is this (with both temporary info about the current "plan" at work, as well as a permanent link / info to send Ableton crash/bug info at anytime in the future. These are issues that obviously have prevented many from newly purchasing or upgrading live - millions of dollars worth. Ableton, please don't just wait for this info to arrive. As much as the online community is tight-knit, and very active, it is not perfect, and certainly does not represent the sum of possibilities (crashes, other bugs) that could occur from using live and/or other components. The quicker and more complete this information funneling plan takes place, the sooner EVERYONE is much happier, and the sooner everyone is benefitting in some way, shape or form. Word up.

If you read this thread/post and agree, please post a +1 here. Until we see that Ableton has noticed/listened to this post (actual emails, updates, stable Live), we need to make this common sense idea very noticable to Ableton. One of the best ways to do that is to +1 and +1 and +1....

+1000000000000000000
PRODUCER/LYRICIST

(SNEAK PREVIEW OF MY ALBUM)
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jamief
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Re: So start funelling people - give them the info

Post by jamief » Tue Feb 02, 2010 2:26 pm

May i make a suggestion have crashlogs sent automatically to Ableton as prefernce choice in live

best
:)

bodhi71
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Re: So start funelling people - give them the info

Post by bodhi71 » Tue Feb 02, 2010 4:36 pm

How does one go about saving their crash logs?
New to using a Mac.

3dot...
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Re: So start funelling people - give them the info

Post by 3dot... » Fri Feb 05, 2010 1:25 am

do the beta dance...
Image

oblique strategies
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Re: So start funelling people - give them the info

Post by oblique strategies » Fri Feb 05, 2010 6:44 am

bodhi71 wrote:How does one go about saving their crash logs?
New to using a Mac.
The Operating System generates & saves Crash Logs. Here is info from Ableton:


Please send us your Log.txt and Crashlog files:

The Log.txt file can be found in following location:
Mac OS X:
/User/Library/Preferences/Ableton

If you experience Live crashes, please send us also your Live Crash Log.
You can find this here:
Tiger: /Users/"Your Username"/Library/Logs/CrashReporter/Live.crash.log

Leopard: /Users/"Your Username"/Library/Logs/CrashReporter/Live.crash.log_*Date*

Snow Leopard: /Users/"Your Username"/Library/Logs/DiagnosticReports/Live_*Date*.crash.log

• Please send the files as .zip attachment.

best,
Christian

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support@ableton.com

#1thelark
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Re: So start funelling people - give them the info

Post by #1thelark » Fri Feb 05, 2010 9:02 am

I dunno if that's been implemented already... but why don't you ask the user after every crash to send their crash logs and assist them in sending the crashlog-data? If the user chooses "yes, please send crashreport to ableton", you could open the e-mail-program and automatically attach the corresponding file or just put in the logfile as plain text. Or just send the data straight away or choose to save the log to a usb-stick for those who work offline with ableton.

I think that would give you much more feedback and everyone would benefit sooner or later....

Cryptic UK
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Re: So start funelling people - give them the info

Post by Cryptic UK » Fri Feb 05, 2010 9:37 am

Always the same 4 or 5 people saying it works 100%
Drums

sporkles
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Re: So start funelling people - give them the info

Post by sporkles » Fri Feb 05, 2010 9:38 am

Live's been very kind to me after the 8.1.1 upgrade; haven't had a single crash.

Oscar F
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Re: So start funelling people - give them the info

Post by Oscar F » Fri Feb 05, 2010 10:52 am

I intend to be back with Live again after stopping the upgrade path with Live 5.
That said I don't have any intention of using 3rd party plug ins with it ever again.
Max 4 Live + Live 8 + Reason 4 rewired will be more than enough.
Must be annoying though for people not having the sort of stability they anticipated and rightly expected.
Somewhere between a rock and a hard place is actually nowhere.

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