tw1nstates wrote:Speak to support about your issues. Don't just send bug reports. Actually pick up the phone or email them.
You are more likely to get an answer.
Apologies upfront for the rant.
I still haven't had a response, other than a we will look into it reply, to a confirmed and repeatable bug that someone else reported in Aug '09 and that I contacted them about by email in Dec '09. I mentioned it to Dennis DeSantis in another post a month ago, got an apology, but still no response from support.
The bug is still present in 8.1.3, I've given up trying the beta's so I'm not sure about 8.1.4b1.
I'm pretty dissapointed with Ableton at the moment, especially after considering Gerhards "quality" statement from DEC '09!
Gerhard wrote:Some of you have experienced and reported problems with Live 8 several months ago that we have still failed to fix. This is both painful and necessary for us to discuss. We owe you sincere apologies, as well as an explanation and outlook for the future.
I'm not even expecting a fix, as the bug involves a vst plugin, but I do expect some kind of response back.