I've lost my NI Massive installer! Can you help? (Solved)

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TenSquare
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I've lost my NI Massive installer! Can you help? (Solved)

Post by TenSquare » Sat Aug 06, 2011 3:52 pm

Hello,
I had to reinstall my MacBook Pro from scratch a few days ago and when I wanted to reinstall my NI Massive synth, I realized that I only made a backup of the updates files.
Version 1.2.1 is the last one I think. Since I bought a download version last year, I don't have any installation CD at home. :roll:
The problem is that when I try to install the plug-in, I get an error message saying "Failure. No previous installation found. Please run the full product installer before running this update installer". :evil:
I have sent an email to Native Instruments (support) but they didn't answer me yet. I will see how serious they are concerning their clients support.
Is there someone here that could send me a private link to the installer for Mac OS X Universal Binary so that I can download and reinstall it?
Thanx in advance.
Guillaume
Last edited by TenSquare on Sat Aug 06, 2011 5:36 pm, edited 1 time in total.


TenSquare
Posts: 75
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Location: Montpellier, France
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Re: I've lost my NI Massive installer! Can you help?

Post by TenSquare » Sat Aug 06, 2011 4:22 pm

Thank you mate but I've already checked my NI client account and all I can download here is the Massive update 1.2.1 (that I already have) and the Japanese manual (!). I can't download the product installer. Is it because I bought a download version instead of a box version? If it is the reason, shame on NI!

jasonjbundy
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Re: I've lost my NI Massive installer! Can you help?

Post by jasonjbundy » Sat Aug 06, 2011 4:29 pm

Contact NI support and they will be able to reset the download link for you.

Then back up the installer on disk.

TenSquare
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Re: I've lost my NI Massive installer! Can you help?

Post by TenSquare » Sat Aug 06, 2011 4:57 pm

jasonjbundy wrote:Contact NI support and they will be able to reset the download link for you.

Then back up the installer on disk.
Yes, that's what I did, but I'm still waiting for their answer. I hope it won't take too long, I need my Massive synth for a new project.
Thank you for your help.
If someone have the installer and can send it to me, it still interests me!

catalyst
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Re: I've lost my NI Massive installer! Can you help?

Post by catalyst » Sat Aug 06, 2011 5:04 pm

From memory you can download the demo then update over the top and activate it in Service Centre?

TenSquare
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Re: I've lost my NI Massive installer! Can you help?

Post by TenSquare » Sat Aug 06, 2011 5:34 pm

catalyst wrote:From memory you can download the demo then update over the top and activate it in Service Centre?
Catalyst, you are brilliant!
I've downloaded the demo for Mac and I didn't even have to install my update above since the demo is already a 1.2.1 version!
I just had to enter my licence number in NI Service Center, et voilà!
Merci beaucoup! :D

catalyst
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Re: I've lost my NI Massive installer! Can you help? (Solved)

Post by catalyst » Sat Aug 06, 2011 5:38 pm

de rien :D

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