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Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 6:26 pm
by jo9shw
I bought Ableton 8 and it worked on my computer. The system is a Dell XPS L502x running Windows 7 >Professional SP1 (x64). . However, every upgrade I have tried to download crashes on startup. While the initial screen comes up and it shows all the things on the bottom that are loading a thing pops up that says "A serious program error has occured. Live will shut down after this message box is closed." I can't get into 8.3 at all. Then this past week everything I have in 8.0.1 will not open...when trying to open a live set a box opens that says "invalid product ID." Any help would be greatly appreciated.

I have already sent files and contacted technical support. They have been no help.

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 6:35 pm
by Tone Deft
3/4 of what you wrote isn't needed.

at the main Ableton.com page there's a place for users to login. login and see if your product authorizations are correct.

also on your machine try blowing away/hiding/moving the preferences.cfg file.

disconnect all your external devices, hide your plug-ins folder, simplify your setup.

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 6:56 pm
by stallos
It's a public holiday in most of Europe today

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 6:58 pm
by jo9shw
Thats exactly why I have avoided posting this on here at all costs. For some reason someone always feels the need to tell you what is wrong with your post.
Tone Deft wrote:3/4 of what you wrote isn't needed.

at the main Ableton.com page there's a place for users to login. login and see if your product authorizations are correct.

also on your machine try blowing away/hiding/moving the preferences.cfg file.

disconnect all your external devices, hide your plug-ins folder, simplify your setup.

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 6:59 pm
by jo9shw
the office I'm calling is in New York City.

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 7:06 pm
by Tone Deft
jo9shw wrote:Thats exactly why I have avoided posting this on here at all costs. For some reason someone always feels the need to tell you what is wrong with your post.
:roll: lighten up Skeeter. I can tell you that many people starting reading your post and lost interest a few sentences in. just trying to help you get better answers. think about it.

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 7:22 pm
by jo9shw
Tone Deft wrote:
jo9shw wrote:Thats exactly why I have avoided posting this on here at all costs. For some reason someone always feels the need to tell you what is wrong with your post.
:roll: lighten up Skeeter. I can tell you that many people starting reading your post and lost interest a few sentences in. just trying to help you get better answers. think about it.


I apologize. Thank you for the advice.

Re: Ableton 8 crash and terrible technical support..Please help!

Posted: Tue May 01, 2012 7:28 pm
by Tone Deft
it happens. ;) I understand how this place can be off-putting, it's a little strange in here some days.