Trouble accessing Ableton.com and downloading from the site

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
Post Reply
ronhin
Posts: 15
Joined: Mon Aug 20, 2012 12:07 pm

Trouble accessing Ableton.com and downloading from the site

Post by ronhin » Mon Aug 20, 2012 12:17 pm

Hi,

Recently i have started having trouble downloading anything from ableton.com. After i login to my account, using IE, i am asked to login again and again whenever i browse a page where, lets say, i want to download a live pack or updates.

With Firefox, the download page says, cant open. Any download URL starting with "http://cdn2-downloads.ableton.com/xxxxxxxxx" doesnt open in Firefox. I am not using any download accelerators too for downloading.

I tried disabling my Antivirus software (Bitdefender)including the firewall, but no luck. Interestingly all this worked fine till 10th August. I remember this because, this problem started happening from the day (11th August) I received email from Ableton regarding a free trial of 30 days for Suite 8. That was when i was trying to download the trial version. I have now ordered for the licensed Suite 8 and am worried that with this problem lingering, i may be losing on updates, etc.

Request your help in this.

synnack
Posts: 2053
Joined: Fri Mar 02, 2007 10:55 pm
Location: Boston, MA
Contact:

Re: Trouble accessing Ableton.com and downloading from the site

Post by synnack » Tue Aug 21, 2012 6:26 am

You need to contact ableton support or customer care. support@ableton.com
MBP | Live 9 Suite | Max for Live | Push | MOTU Ultralite | iPad | Analog Modular Synths | Moog Voyager
aka "Tempus3r" | Music | Blog | Twitter | Soundcloud

Image

ronhin
Posts: 15
Joined: Mon Aug 20, 2012 12:07 pm

Re: Trouble accessing Ableton.com and downloading from the site

Post by ronhin » Tue Aug 28, 2012 1:41 pm

The problem got resolved. Cuplrit was an older flash player version in my system

Post Reply