Ableton technical support rocks!

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
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h3rtz
Posts: 249
Joined: Tue Aug 23, 2011 9:35 am
Location: Beijing

Ableton technical support rocks!

Post by h3rtz » Tue Nov 27, 2012 3:43 pm

I sent them two corrupt .als files and they returned them fixed in less than 12h. Ok, 7h time shift but still 8O !

I'm amazed.

wjbuchanan
Posts: 143
Joined: Mon Aug 08, 2011 8:12 pm

Re: Ableton technical support rocks!

Post by wjbuchanan » Tue Nov 27, 2012 5:59 pm

I agree! I have had to contact NI support on a number of occasions, that is a nightmare...Ableton support reps seem on the ball.

tintala
Posts: 458
Joined: Mon Nov 29, 2010 5:37 pm

Re: Ableton technical support rocks!

Post by tintala » Tue Nov 27, 2012 7:21 pm

I duno, I have never recieved tech support... but then I guess they dont respond to chronic crashes... 8O

palewine
Posts: 37
Joined: Wed Jun 15, 2011 3:33 pm

Re: Ableton technical support rocks!

Post by palewine » Tue Nov 27, 2012 11:35 pm

I only have a little experience with Ableton support. It was about 24-48 hours to get a response each time I sent an email.

But yes, I must concur that Native Instruments support is horrendous. Makes me want to never buy from them again.

SpeedKing
Posts: 173
Joined: Wed Jan 04, 2012 12:51 pm
Location: North Carolina, USA

Re: Ableton technical support rocks!

Post by SpeedKing » Wed Nov 28, 2012 4:07 pm

palewine wrote:I only have a little experience with Ableton support. It was about 24-48 hours to get a response each time I sent an email.

But yes, I must concur that Native Instruments support is horrendous. Makes me want to never buy from them again.
I could've typed an identical response, on both points.

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