Ableton Web Shop is DEAD!

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
billyjean
Posts: 11
Joined: Wed Jan 25, 2012 9:08 am

Ableton Web Shop is DEAD!

Post by billyjean » Tue Mar 05, 2013 10:28 am

was it supposed to be March 5 3013! :twisted: :evil:

david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Re: Ableton Web Shop is DEAD!

Post by david.barker » Tue Mar 05, 2013 10:30 am

knew this would happen ,same happened to Reason over there :twisted: 8O

alexjholland
Posts: 300
Joined: Sat Apr 11, 2009 12:22 am
Location: Cambridge, UK
Contact:

Re: Ableton Web Shop is DEAD!

Post by alexjholland » Tue Mar 05, 2013 10:49 am

Ableton says the purchase has crashed and I should try sending payment again (nothing's been unlocked) - but PayPal has sent me a receipt saying I've been billed £164!

Furious!

david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Re: Ableton Web Shop is DEAD!

Post by david.barker » Tue Mar 05, 2013 10:52 am

I would send a strong worded email to Ableton

alexjholland
Posts: 300
Joined: Sat Apr 11, 2009 12:22 am
Location: Cambridge, UK
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Re: Ableton Web Shop is DEAD!

Post by alexjholland » Tue Mar 05, 2013 10:54 am

No waiting line at customer support, just 'we're busy' and cutoff - outrageous!

You have taken my money. Where is my product!

naburo
Posts: 122
Joined: Mon Oct 30, 2006 5:36 pm
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Re: Ableton Web Shop is DEAD!

Post by naburo » Tue Mar 05, 2013 10:57 am

This is a joke.
First Abes are creating interest in L9 & Push and than they can´t cope with the traffic.
What kind of Company is this?
Setup:
Ableton L9, MAX7, Push, Monome, Guitars and Kemper-Amp

soundcloud, blog, twitter

alexjholland
Posts: 300
Joined: Sat Apr 11, 2009 12:22 am
Location: Cambridge, UK
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Re: Ableton Web Shop is DEAD!

Post by alexjholland » Tue Mar 05, 2013 11:01 am

Struggling with traffic is one thing; allowing a website which takes £164 out of your account, then crashes and has no recollection of your payment is outrageous!

CFM
Posts: 228
Joined: Wed May 12, 2010 2:14 pm

Re: Ableton Web Shop is DEAD!

Post by CFM » Tue Mar 05, 2013 11:04 am

It would seem the forum is about the only thing up and running. Managed to get the products into the cart, that's about it. Now website completely down. £40 for the box on top of download plus £6 postage to UK if anyone is interested?

majais
Posts: 89
Joined: Tue Dec 13, 2005 11:14 pm

Re: Ableton Web Shop is DEAD!

Post by majais » Tue Mar 05, 2013 11:06 am

Funny that the page didn't crash before but after payment... Same happened to me, grrrrr but i hope they get their stuff together until tonight.
Computer & Live 8 Suite

panten
Posts: 876
Joined: Mon Jan 23, 2012 1:02 pm
Location: South of London

Re: Ableton Web Shop is DEAD!

Post by panten » Tue Mar 05, 2013 11:11 am

Sympathies and all that but...

why did you guys choose to do this on the ACTUAL day of launch. Seems like it was asking for trouble.

CFM
Posts: 228
Joined: Wed May 12, 2010 2:14 pm

Re: Ableton Web Shop is DEAD!

Post by CFM » Tue Mar 05, 2013 11:15 am

I've decided to wait...maybe try this evening but I think will be just as bad as all those Americans will be waking up :roll:

naburo
Posts: 122
Joined: Mon Oct 30, 2006 5:36 pm
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Re: Ableton Web Shop is DEAD!

Post by naburo » Tue Mar 05, 2013 11:18 am

CFM wrote:I've decided to wait...maybe try this evening but I think will be just as bad as all those Americans will be waking up :roll:
+1
we´ll need to wait at least till tomorrow
Setup:
Ableton L9, MAX7, Push, Monome, Guitars and Kemper-Amp

soundcloud, blog, twitter

dazzer
Posts: 1240
Joined: Sun Feb 06, 2005 10:24 am

Re: Ableton Web Shop is DEAD!

Post by dazzer » Tue Mar 05, 2013 11:23 am

There are times when Internet forums are like a parody of the real world.

- outraged of Tunbridge Wells

crumhorn
Posts: 2503
Joined: Fri Sep 26, 2008 6:04 pm

Re: Ableton Web Shop is DEAD!

Post by crumhorn » Tue Mar 05, 2013 11:27 am

"The banjo is the perfect instrument for the antisocial."

(Allow me to plug my guitar scale visualiser thingy - www.fretlearner.com)

K1D1M35N
Posts: 74
Joined: Tue May 15, 2012 11:28 am

Re: Ableton Web Shop is DEAD!

Post by K1D1M35N » Tue Mar 05, 2013 11:28 am

alexjholland wrote:Struggling with traffic is one thing; allowing a website which takes £164 out of your account, then crashes and has no recollection of your payment is outrageous!
I'm sure Bitwig will do better on their launch day which is like..never.

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