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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Tue Mar 05, 2013 7:23 pm 

Joined: Mon Sep 19, 2005 9:24 am
Posts: 113
where is the pay by PAYPAL option?


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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Tue Mar 05, 2013 7:37 pm 

Joined: Wed Jan 13, 2010 8:31 am
Posts: 448
€: wrong information

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Last edited by Evengy on Tue Mar 05, 2013 7:39 pm, edited 1 time in total.

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Tue Mar 05, 2013 7:38 pm 

Joined: Fri Aug 20, 2010 7:31 pm
Posts: 1774
Location: Ableton
Paypal has been disabled temporarily while we fix some things associated with it. It'll be back up as soon as possible.


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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Tue Mar 05, 2013 7:39 pm 

Joined: Sun Feb 18, 2007 8:43 pm
Posts: 2839
Location: Schmocation
Nope; it's not possible, period, at the moment.

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Tue Mar 05, 2013 8:13 pm 

Joined: Fri Dec 28, 2007 9:42 am
Posts: 4156
Location: Hoerikwaggo's sunset side...
Quote:
Thank you for your interest in Live 9 and Push.

We’re sorry about the trouble you have experienced with your recent attempt to purchase our products. We've faced a high volume of traffic on Ableton.com today and are working on fixing all of the issues.

The credit card you provided will not be charged. Even though the money might be reserved by your bank as a provision for the payment, it will automatically be released within a few days as we are not going to claim this money.

We are sorry for the inconvenience and invite you to go through the purchase process one more time.

We hope you enjoy Live 9 and encourage you to reply to this email should you have any remaining concerns.



can't say fairer than that

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 1:55 am 

Joined: Sun Jun 15, 2003 6:28 am
Posts: 123
Location: PA USA
just went to order now & there's no paypal option. still not working. and they don't accept my credit card either. :cry:

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 5:08 am 

Joined: Thu Aug 09, 2007 5:50 pm
Posts: 250
Is anyone getting an error message stating that their bank has declined the transaction?

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 6:21 am 

Joined: Sat Nov 29, 2008 4:44 am
Posts: 66
estevan carlos benson wrote:
Is anyone getting an error message stating that their bank has declined the transaction?


Yeap I've tried three cards and I get the same thing while my banks say they've blocked nothing. :(

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 8:41 am 

Joined: Tue Sep 11, 2012 7:52 pm
Posts: 2
Ableton_David wrote:
Paypal has been disabled temporarily while we fix some things associated with it. It'll be back up as soon as possible.


Notify us if PayPal is available again, please. The special offer runs only until March 12.


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 Post subject: Creditcard also?
PostPosted: Wed Mar 06, 2013 9:01 am 

Joined: Thu May 26, 2011 8:49 am
Posts: 1
Hi, I do try to purchase Ableton 9 today with my creditcard but it is still not working!
Paypal is something else than paying with creditcards? Or is everything disabled.
And people of Ableton could you give a estimate when everything is working. Now
i'm trying to purchase in the dark.
Please a respond
Rem van der zee


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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 9:24 am 

Joined: Thu Oct 09, 2008 3:52 am
Posts: 3
How were they not prepared for this day??? This infuriates me to no end!!


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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 9:26 am 

Joined: Thu Oct 09, 2008 3:52 am
Posts: 3
I just hope my card doesn't get shut down now. Last time when I tried to buy M4L my account was frozen and I had to go to the bank and get a new card etc. I seriously hope this doesn't happen again.


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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 9:32 am 

Joined: Mon Jan 15, 2007 11:37 am
Posts: 27
Same here...updating to Live 9 suite and preordered Push, went trough the payment process and on the last screen it said "If this page doesnt redirect to..." and then a link with success payment, which never loaded. I got charged on my bank, I got a message stating Ableton.com 119€. If i log into my user account the items are still on my cart. I have tried contacting support without success.


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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 9:42 am 

Joined: Fri Dec 28, 2007 9:42 am
Posts: 4156
Location: Hoerikwaggo's sunset side...
Write to them at their support number. They came back to me within 4 hours, confirming the sale had not gone through, and that I should redo the transaction. Which I did, and it all worked smoothly.

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 Post subject: Re: Ableton Web Shop is DEAD!
PostPosted: Wed Mar 06, 2013 9:47 am 

Joined: Mon Jan 15, 2007 11:37 am
Posts: 27
Thanks for the reply.
Support number? I called yesterday and lines where overloaded, not even a answering machine.
I have sent them two emails to the support email. That was yesterday


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