Ableton Web Shop is DEAD!

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
kinkajou
Posts: 139
Joined: Mon Sep 19, 2005 9:24 am

Re: Ableton Web Shop is DEAD!

Post by kinkajou » Tue Mar 05, 2013 7:23 pm

where is the pay by PAYPAL option?


Ableton_David
Posts: 1766
Joined: Fri Aug 20, 2010 7:31 pm
Location: Ableton
Contact:

Re: Ableton Web Shop is DEAD!

Post by Ableton_David » Tue Mar 05, 2013 7:38 pm

Paypal has been disabled temporarily while we fix some things associated with it. It'll be back up as soon as possible.

sporkles
Posts: 3199
Joined: Sun Feb 18, 2007 8:43 pm
Location: Schmocation

Re: Ableton Web Shop is DEAD!

Post by sporkles » Tue Mar 05, 2013 7:39 pm

Nope; it's not possible, period, at the moment.

re:dream
Posts: 4562
Joined: Fri Dec 28, 2007 9:42 am
Location: Hoerikwaggo's sunset side...
Contact:

Re: Ableton Web Shop is DEAD!

Post by re:dream » Tue Mar 05, 2013 8:13 pm

Thank you for your interest in Live 9 and Push.

We’re sorry about the trouble you have experienced with your recent attempt to purchase our products. We've faced a high volume of traffic on Ableton.com today and are working on fixing all of the issues.

The credit card you provided will not be charged. Even though the money might be reserved by your bank as a provision for the payment, it will automatically be released within a few days as we are not going to claim this money.

We are sorry for the inconvenience and invite you to go through the purchase process one more time.

We hope you enjoy Live 9 and encourage you to reply to this email should you have any remaining concerns.

can't say fairer than that

bluskreen
Posts: 123
Joined: Sun Jun 15, 2003 6:28 am
Location: PA USA

Re: Ableton Web Shop is DEAD!

Post by bluskreen » Wed Mar 06, 2013 1:55 am

just went to order now & there's no paypal option. still not working. and they don't accept my credit card either. :cry:

estevan carlos benson
Posts: 261
Joined: Thu Aug 09, 2007 5:50 pm
Contact:

Re: Ableton Web Shop is DEAD!

Post by estevan carlos benson » Wed Mar 06, 2013 5:08 am

Is anyone getting an error message stating that their bank has declined the transaction?
Live 9 Suite | M4L | MacBook Pro Quadcore 16gb ram | APC40
estevancarlos.com | The Handsomest Drowned Man

joshspoon
Posts: 70
Joined: Sat Nov 29, 2008 4:44 am
Location: Los Angeles
Contact:

Re: Ableton Web Shop is DEAD!

Post by joshspoon » Wed Mar 06, 2013 6:21 am

estevan carlos benson wrote:Is anyone getting an error message stating that their bank has declined the transaction?
Yeap I've tried three cards and I get the same thing while my banks say they've blocked nothing. :(
Have Fun,

Josh Weatherspoon aka Josh Spoon
Ableton Certified Trainer
Music: http://joshspoon.bandcamp.com
Tutorials: http://www.theproducerskitchen.com/

gnilyf
Posts: 2
Joined: Tue Sep 11, 2012 7:52 pm

Re: Ableton Web Shop is DEAD!

Post by gnilyf » Wed Mar 06, 2013 8:41 am

Ableton_David wrote:Paypal has been disabled temporarily while we fix some things associated with it. It'll be back up as soon as possible.
Notify us if PayPal is available again, please. The special offer runs only until March 12.

remvanderzee
Posts: 1
Joined: Thu May 26, 2011 8:49 am

Creditcard also?

Post by remvanderzee » Wed Mar 06, 2013 9:01 am

Hi, I do try to purchase Ableton 9 today with my creditcard but it is still not working!
Paypal is something else than paying with creditcards? Or is everything disabled.
And people of Ableton could you give a estimate when everything is working. Now
i'm trying to purchase in the dark.
Please a respond
Rem van der zee

mbreeson
Posts: 5
Joined: Thu Oct 09, 2008 3:52 am

Re: Ableton Web Shop is DEAD!

Post by mbreeson » Wed Mar 06, 2013 9:24 am

How were they not prepared for this day??? This infuriates me to no end!!

mbreeson
Posts: 5
Joined: Thu Oct 09, 2008 3:52 am

Re: Ableton Web Shop is DEAD!

Post by mbreeson » Wed Mar 06, 2013 9:26 am

I just hope my card doesn't get shut down now. Last time when I tried to buy M4L my account was frozen and I had to go to the bank and get a new card etc. I seriously hope this doesn't happen again.

djthopa
Posts: 27
Joined: Mon Jan 15, 2007 11:37 am
Contact:

Re: Ableton Web Shop is DEAD!

Post by djthopa » Wed Mar 06, 2013 9:32 am

Same here...updating to Live 9 suite and preordered Push, went trough the payment process and on the last screen it said "If this page doesnt redirect to..." and then a link with success payment, which never loaded. I got charged on my bank, I got a message stating Ableton.com 119€. If i log into my user account the items are still on my cart. I have tried contacting support without success.

re:dream
Posts: 4562
Joined: Fri Dec 28, 2007 9:42 am
Location: Hoerikwaggo's sunset side...
Contact:

Re: Ableton Web Shop is DEAD!

Post by re:dream » Wed Mar 06, 2013 9:42 am

Write to them at their support number. They came back to me within 4 hours, confirming the sale had not gone through, and that I should redo the transaction. Which I did, and it all worked smoothly.

djthopa
Posts: 27
Joined: Mon Jan 15, 2007 11:37 am
Contact:

Re: Ableton Web Shop is DEAD!

Post by djthopa » Wed Mar 06, 2013 9:47 am

Thanks for the reply.
Support number? I called yesterday and lines where overloaded, not even a answering machine.
I have sent them two emails to the support email. That was yesterday

Post Reply