I received the following message when trying to authorize live 9 suite: "License does not match your Live Suite installation".
These are steps I hadn't taken before purchasing Live 9 Suite from a music store:
* installed Live 8.2.4 Lite which came with an audio interface I purchased
* registered my Live 8.2.4 Lite serial number at abelton.com
* installed Live Lite 8.4.1 which I had downloaded from abelton.com
* uninstalled Live 8.2.4 Lite
* (Didn't uninstall Live 8.4.1 Lite)
* (Didn't deregister the Live 8.2.4 Lite serial at abelton.com
These are the steps I took to authorize after my initial failed attempt:
1. open: C:\Users\b\AppData\Roaming\Ableton\Live 9.0\Preferences\Log.txt
2. observe: 364 ms. UserUnlock: Copied "C:\Users\b\AppData\Roaming\Ableton\Live 8.4.1\Unlock\Unlock.cfg" to "C:\Users\b\AppData\Roaming\Ableton\Live 9.0\Unlock\Unlock.cfg"
3. delete: C:\Users\b\AppData\Roaming\Ableton\Live 9.0\Unlock\Unlock.cfg
4. try authorization again: still got the message: License does not match your Live Suite installation
5. delete directory C:\Users\b\AppData\Roaming\Ableton\Live 8.2.4
6. delete directory C:\Users\b\AppData\Roaming\Ableton\Live 8.4.1
7. try authorization again: still got the message: License does not match your Live Suite installation
8. inspect the log again
9. observe: 368 ms. Licensing: File unlock.cfg does not exist.
10. uninstall live 9
11. delete all live directories on computer
12. install live 9 again
13. inspect the log again
14. observe:
413 ms. Licensing: [Variant=Suite, IsDemo=false, IsFullVersion=false, IsSuite=true, InstallationMedium=DVD]
415 ms. Licensing: Use server:
https://services.ableton.com
418 ms. Licensing: File unlock.cfg does not exist.
15. run live 9
16. try authorization again: still got the message: License does not match your Live Suite installation
17. inspect the log again
18. observe:
26312 ms. Default App: Analyzing command-line arguments...
26312 ms. Default App: Command-line arguments:
URIs:
ableton://authorize/?license_id=XXXXXXX&session_id=4-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
26322 ms. Default App: Begin SavePrefs
26342 ms. Default App: End SavePrefs
29107 ms. Default App: Begin SavePrefs
29125 ms. Default App: End SavePrefs
29366 ms. Licensing: On xml/rpc (https) request '
https://services.ableton.com/licensing/0.1' [611 bytes]
31445 ms. Licensing: Total size to download: 293
31446 ms. Licensing: Licensing: Request 5 returned: 0
31446 ms. Licensing: Server response:
XXXX-XXXX-XXXX-XXXX-XXXX-XXXX,27,80,Standard
31447 ms. Message Box: License does not match your Live Suite installation
31450 ms. Message Box: License does not match your Live Suite installation
19. goto:
https://www.ableton.com/en/account/add_license/
20. locate serial number on DVD pack
21. click the "REGISTER SERIAL" button
22. try the authorization again from live 9
23. progressed a little further to a dialog in the web browser with the title "Authorizing your copy of live" and a dialog from which to choose the license to authorize with default selection "Live 9 Suite"
24. click the "AUTHORIZE" button
25. try authorization again: still got the message: License does not match your Live Suite installation
26. did the following steps again
try the authorization again from live 9
progresses a little further to a dialog in the web browser with the title "Authorizing your copy of live" and a dialog from which to choose the license to authorize with default selection "Live 9 Suite"
click the "AUTHORIZE" button
27. worked!
got the message "You have successfully authorized. Thank you, and have fun!.
Conclusion: You must register your Live 9 Suite serial number at
https://www.ableton.com/en/account/add_license/ *before* authorizing.
P.S. I am left wondering whether there may have been a popup dialog displayed in a web browser that timed out behind another window during each of the failed authorization attempts.
Question: Abelton: What is your billing address?
(I have drafted another guide for you at
viewtopic.php?f=1&t=195280&p=1533026#p1533026 also)