Has anyone had Ableton reply to a service request?

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DJ_Zombot
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Joined: Fri Jun 29, 2007 7:43 pm
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Has anyone had Ableton reply to a service request?

Post by DJ_Zombot » Mon Mar 11, 2013 7:35 pm

I understand during the upgrade it's going to be crazy but after repeated phone and online message attempts I've had NO response, not even an automated confirmation. Upgrade special is almost up and I already decided I was willing to wait on the Arp issue and assume it'll get fixed and get it at the special price but I can't even get the order to go through. Anyone heard from them at all?

Edit - found confirmations in spam bin. Still...nothing else.....

H20nly
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Re: Has anyone had Ableton reply to a service request?

Post by H20nly » Mon Mar 11, 2013 10:07 pm

yes.

artpunk
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Re: Has anyone had Ableton reply to a service request?

Post by artpunk » Mon Mar 11, 2013 10:20 pm

I have had Customer Service reply to a simple query I made since the 5th also.

“... it was just to make an average listener go: ‘What the fuck is this?’ That’s a real inspiration for me and something that I will explore more on upcoming recordings.”
- Wally De Backer (Gotye) quoting Ween's intention behind making records

panten
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Re: Has anyone had Ableton reply to a service request?

Post by panten » Mon Mar 11, 2013 10:22 pm

yes, when I was having trouble purchasing Live 8 Suite w/ free upgrade to 9, but...

They were quick to respond but by that time I had sought an alternative method of payment. This was at the beginning of Jan.

Stevejaz
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Re: Has anyone had Ableton reply to a service request?

Post by Stevejaz » Tue Mar 12, 2013 2:21 am

I left the purchase in my basket without going ahead with it. They were pretty quick to ask my why. LOL

djadonis206
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Re: Has anyone had Ableton reply to a service request?

Post by djadonis206 » Tue Mar 12, 2013 2:32 am

Yes, several times
Ableton | Elektron

Music

Sibanger
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Re: Has anyone had Ableton reply to a service request?

Post by Sibanger » Tue Mar 12, 2013 3:57 am

3 email replies.

re:dream
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Re: Has anyone had Ableton reply to a service request?

Post by re:dream » Tue Mar 12, 2013 5:29 am

yes, every time i made a request they got back to me within 48 hours

Evengy
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Re: Has anyone had Ableton reply to a service request?

Post by Evengy » Tue Mar 12, 2013 7:18 am

and there is always a automatic response when you write to contact@ableton.com or using the contact form.

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