Paid for Live more than a week ago, still no serial

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
Post Reply
JohnAppleseed
Posts: 5
Joined: Tue Mar 12, 2013 11:02 pm

Paid for Live more than a week ago, still no serial

Post by JohnAppleseed » Tue Mar 12, 2013 11:16 pm

What has been your delivery time, is this normal? The last time I heard from CS they told me it'd take three days max.

JBlongz
Posts: 506
Joined: Sat Feb 28, 2009 4:29 pm
Location: NYC
Contact:

Re: Paid for Live more than a week ago, still no serial

Post by JBlongz » Fri Mar 15, 2013 5:19 pm

Thats crazy, I got my serials instantly by loggin in to my account. Not sure what happened with your transaction.
rMBP Quad 2.8GHz, 16GB, 1TB SSD | UAD Apollo 8
JBlongz YouTube

wjbuchanan
Posts: 143
Joined: Mon Aug 08, 2011 8:12 pm

Re: Paid for Live more than a week ago, still no serial

Post by wjbuchanan » Fri Mar 15, 2013 5:55 pm

They may be having issues with the web server, I paid for Suite and received Standard...it was fixed automatically.

H20nly
Posts: 15844
Joined: Sat Oct 27, 2007 9:15 pm
Location: The Wild West

Re: Paid for Live more than a week ago, still no serial

Post by H20nly » Fri Mar 15, 2013 6:33 pm

yeah, that ^

check 'Your Account' on the website.

they do not email them to you, if that's what you're expecting.

JohnAppleseed
Posts: 5
Joined: Tue Mar 12, 2013 11:02 pm

Re: Paid for Live more than a week ago, still no serial

Post by JohnAppleseed » Fri Mar 15, 2013 9:06 pm

Thanks for the replies, I called customer service and I had Live 9 in my account a couple of minutes later, don't know what had happened there.

Post Reply