Ableton crash and status reports

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
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david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Ableton crash and status reports

Post by david.barker » Sun Mar 17, 2013 8:43 pm

Hi there

Really getting tired of my Ableton Live suite ,crashing,I keep sending off the reports :(

Un installing the software,etc,etc works for a while then crashes

Ok so there is a beta being tested but what else

Anyone here having this aggro ( I expect quite a few)

wjbuchanan
Posts: 143
Joined: Mon Aug 08, 2011 8:12 pm

Re: Ableton crash and status reports

Post by wjbuchanan » Sun Mar 17, 2013 10:05 pm

It's hard to say David, what are you using with Ableton? Any third party VSTs? Any audio hardware? What version? What happens when it crashes? Is it a 100% legit version?

Personally I only use the Ableton plugins and it's been 100% stable for 2 years...I have only had crashes when using VSTs like NI Massive.

Let us know a few more details, might be able to help you out!

Cheers

david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Re: Ableton crash and status reports

Post by david.barker » Mon Mar 18, 2013 6:58 am

wjbuchanan wrote:It's hard to say David, what are you using with Ableton? Any third party VSTs? Any audio hardware? What version? What happens when it crashes? Is it a 100% legit version?

Personally I only use the Ableton plugins and it's been 100% stable for 2 years...I have only had crashes when using VSTs like NI Massive.

Let us know a few more details, might be able to help you out!

Cheers
Hi Bud :)

This is a legit version 9.0.1 of the Suite and 32 bit,running on Windows 7 operating system,Dell XPS studio with 6 core Phenom processor 2.,4Ghz,4Gb ram and 1Tb hardrive

Using a Focusrite Scarlett 8i6 interface,no monitors only headphones

I'm not using third party plug ins,only stock sounds,and Ableton live packs.

My first install,I could only arm one audio track at a time even when I hit the cntrl key,I could only arm on at a time

Midi tracks were fine,no problems

I done a monthly defrag of my drive ( as routine) and a fresh install,now I can multi arm audio tracks again
The software has frozen on me a few times,unable to play anything etc

Been in touch with support ( not very helpful to be honest) only suggesting I hold cntrl key down
Sent of several crash reports and status reports

wjbuchanan
Posts: 143
Joined: Mon Aug 08, 2011 8:12 pm

Re: Ableton crash and status reports

Post by wjbuchanan » Mon Mar 18, 2013 3:31 pm

Maybe you could paste your log here, I believe it should be in

C:\Documents and Settings\your name\Application Data\Ableton\Live 9.0.1\Preferences\log.txt

If it were myself, I'd probably go through the following

Temporarily disable any AV and test
Remove Focusrite, test with onboard sound card, if this works OK then update Focusrite firmware/driver.
Update Dell BIOS, drivers for GPU, chipset, etc. Note that Dell doesn't put latest versions on their site.
Disable any power management stuff in BIOS (AMD Cool 'n Quiet causes weird issues!)

david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Re: Ableton crash and status reports

Post by david.barker » Mon Mar 18, 2013 4:45 pm

wjbuchanan wrote:Maybe you could paste your log here, I believe it should be in

C:\Documents and Settings\your name\Application Data\Ableton\Live 9.0.1\Preferences\log.txt

If it were myself, I'd probably go through the following

Temporarily disable any AV and test
Remove Focusrite, test with onboard sound card, if this works OK then update Focusrite firmware/driver.
Update Dell BIOS, drivers for GPU, chipset, etc. Note that Dell doesn't put latest versions on their site.
Disable any power management stuff in BIOS (AMD Cool 'n Quiet causes weird issues!)

Hi Bud
Im not confident to mess around with my Dell,besides that its still under warranty.
But having carried out a defrag ,that has worked,Ableton live now stable
My Focusrite has the latest drivers too

Thanks for you help

Tone Deft
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Joined: Mon Oct 02, 2006 5:19 pm

Re: Ableton crash and status reports

Post by Tone Deft » Mon Mar 18, 2013 5:02 pm

how much drive space do you have left? conventional thinking around here is that you need at least 10% free. does the hard drive overload indicator in Live ever light up?
In my life
Why do I smile
At people who I'd much rather kick in the eye?
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Schmidi
Posts: 321
Joined: Wed Feb 05, 2003 2:07 am
Location: Seattle

Re: Ableton crash and status reports

Post by Schmidi » Mon Mar 18, 2013 5:09 pm

David, I have the a Scarlett 8i6 and am running it with 9.01 32bit also!

My setup is working well, but I have had the occassional crash. I found that my crashes in v8 were mainly caused by a plugin called Sampletank.

Do you ever see the small "D" box in the upper right turn orange?

Schmidi

david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Re: Ableton crash and status reports

Post by david.barker » Mon Mar 18, 2013 5:16 pm

Tone Deft wrote:how much drive space do you have left? conventional thinking around here is that you need at least 10% free. does the hard drive overload indicator in Live ever light up?
Hi Tone :D

I got a 1TB hard drive on my computer,plently of room no issues there,lol

david.barker
Posts: 503
Joined: Sat Nov 26, 2011 4:51 pm
Location: Hampshire UK

Re: Ableton crash and status reports

Post by david.barker » Mon Mar 18, 2013 5:17 pm

Schmidi wrote:David, I have the a Scarlett 8i6 and am running it with 9.01 32bit also!

My setup is working well, but I have had the occassional crash. I found that my crashes in v8 were mainly caused by a plugin called Sampletank.

Do you ever see the small "D" box in the upper right turn orange?

Schmidi
Hi Schmidi :D

No I have never seem the small D turn orange,beside I don't use VsT's only stock sounds and Ableton live packs

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