Error when installing Live 9 Intro

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
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aaronjgalvan
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Error when installing Live 9 Intro

Post by aaronjgalvan » Sat Jul 06, 2013 5:56 pm

This is the screen that I see. I've tried deleting everything related to ableton software from my macbook and reinstalling... I've also moved pre-existing ableton pojects to a external hard drive. I cannot get Live 9 to start up without getting this screen and then Live quits.
Image
Last edited by aaronjgalvan on Sat Jul 06, 2013 6:10 pm, edited 1 time in total.

102455
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Re: Error when installing Live 9 Intro

Post by 102455 » Sat Jul 06, 2013 5:59 pm

Er....the forum can't link to a file on your computer. You have to upload the image to the web/net (or just tell us what the message says).

aaronjgalvan
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Re: Error when installing Live 9 Intro

Post by aaronjgalvan » Sat Jul 06, 2013 6:11 pm

Just posted to Flickr... I was able to open it in a new window.

102455
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Re: Error when installing Live 9 Intro

Post by 102455 » Sat Jul 06, 2013 6:42 pm

OK for the benefit of others, it says that your preferences.cfg is corrupt, and that an unknown class (SatisfactionSurveyPreferences) was found.

Have you tried deleting said file? Or opening it and removing the part that says SatisfactionSurveyPrefences?

aaronjgalvan
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Re: Error when installing Live 9 Intro

Post by aaronjgalvan » Sat Jul 06, 2013 6:44 pm

The link on the initial post works but the error says...

The document "/Users/aarongalvan/Library/Preferences/Ableton/Live 9.0/Preferences.cfg" is corrupt.

[Unknown class "SatisfactionSurveryPreferences" found]

aaronjgalvan
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Re: Error when installing Live 9 Intro

Post by aaronjgalvan » Sat Jul 06, 2013 6:47 pm

I've tried to find that file, I can't locate it. I spent a couple of hours trying to find that file or even locate it by following that location but nothing is there. I don't know what else to do. I consider myself pretty computer savvy but I haven't succeeded... yet.

_en
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Joined: Tue Jul 09, 2013 9:21 am

Re: Error when installing Live 9 Intro

Post by _en » Tue Jul 09, 2013 9:27 am

Solution:

Delete the files:

* C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Library.cfg

* C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Preferences.cfg

Explanation:

On my computer I had previously installed Live 8.4.1. The Live 9 Suite installer copied the Library.cfg and Preferences.cfg from the Live 8.4.1 installation.

I discovered this by opening the file C:\Users\{YOUR_USER_NAME}|\AppData\Roaming\Ableton\Live 9.0\Preferences\Log.txt. It containing the following:

26 ms. OldPrefs: Copied "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Library.cfg" to "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Library.cfg"
26 ms. OldPrefs: Copied "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Preferences.cfg" to "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Preferences.cfg"

102455
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Re: Error when installing Live 9 Intro

Post by 102455 » Tue Jul 09, 2013 9:36 am

That looks like a PC config. The OP is using a Mac...

alexcaron
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Re: Error when installing Live 9 Intro

Post by alexcaron » Tue Oct 22, 2013 3:05 am

I'm having the same problem. I am also using Mac OS. I don't know where to locate this file on my mac to delete it. Does anyone have a solution?

Chesuko
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Re: Error when installing Live 9 Intro

Post by Chesuko » Fri Jan 31, 2014 11:57 pm

Has anyone got a solution to this problem? I am trying to install Live 9 for the first time and I am getting the same 'corruptpreferences' message...

Can't find any answers on the web :?

Thanks

102455
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Re: Error when installing Live 9 Intro

Post by 102455 » Sat Feb 01, 2014 12:35 am

Chesuko wrote:Can't find any answers on the web
I just did a quick Google search for the previously mentioned error message and apart from this thread, it only seems to pop up on dodgy sites, from users trying to install a cracked version of Live.

H20nly
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Re: Error when installing Live 9 Intro

Post by H20nly » Sat Feb 01, 2014 12:49 am

:idea: Macs have search features...

search for:


Preferences.cfg


edit: Mac OSX: /user/library/preferences/ableton/live x.x/preferences.cfg

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