Serious crash error

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
Post Reply
tastypants
Posts: 35
Joined: Wed Sep 07, 2011 9:42 pm

Serious crash error

Post by tastypants » Sun Jul 07, 2013 9:46 pm

A crash log was dumped into one of my folders and this has caused a "serious program error"
I cannot open up anything. Once I try to open up a project this error comes up. I was on ableton a few hours ago and everything as fine then BOOM this happens..

How do I fix this? It tells me the log may be invisible- so I made all my documents visible.

and to top it all off whenever I scroll down on the menu screen the damn scrolling goes right back up or down so I only have a few seconds to be where I want to be..

Any advice? I can't find the log..
The Brotherhood Shall Prevail

wjbuchanan
Posts: 143
Joined: Mon Aug 08, 2011 8:12 pm

Re: Serious crash error

Post by wjbuchanan » Mon Jul 08, 2013 2:33 am

Try deleting your preferences files, or renaming them to .old.

https://www.ableton.com/en/articles/reset-live/

Also, remove any USB devices such as sound cards, MIDI controllers before startup.

Cheers

tastypants
Posts: 35
Joined: Wed Sep 07, 2011 9:42 pm

Re: Serious crash error

Post by tastypants » Wed Jul 10, 2013 11:49 pm

it didnt work sadly :/
The Brotherhood Shall Prevail

wjbuchanan
Posts: 143
Joined: Mon Aug 08, 2011 8:12 pm

Re: Serious crash error

Post by wjbuchanan » Thu Jul 11, 2013 1:06 am

OK...well log files are in

OSX /Users/yourname/Library/Preferences/Ableton/Live 9.x.x/Log.txt
Win 7 C:\Users\yourname\AppData\Roaming\Ableton\Live 9.x.x\Preferences

Post Reply