eyeknow wrote:
The thing that most software companies don't seem to understand is that the casual user (a good amount of us) need to be teased into more exciting improvements or boredom and frustration sets in. ESPECIALLY is you are having and issue that is actually preventing you from making music.
Also, many of us spend quite a bit of time over at the beta making suggestions I still feel it's going really slowly.
I love excitement as much as the next guy, but what i really love is acknowlegement. If you report that you have a usability issue it would be great to get that acknowledged, if you don't get an acknowledgement that the issue is a real issue then you may just repeat yourself. As if you are shouting into a void.
>"Hey, I think this new feature X is really weird, it works strangely and is counter intuitive when doing A and B!"
--Silence.
> "Hey, two weeks later and i still think X is very weird, I've not changed my mind, it still really bugs me when doing A, B and C, it doesn't do what I need".
--Silence.
> "Just a reminder I think X is bad and people will not like it, in fact it has actually got worse when doing A, B and C. I need X to do A, B and C more than anything and it doesn't seem to address them at all!."
--we have heard you. Please don't repeat yourself.
>"great, so what do you guys think about the points I raised?"
-- silence
>" uh, guys you seem to be a month away from launch and X is as bad as ever, if I can remind you I think X is now bad for A, B and C, and additionally D. I think this needs to be resolved, I can't understand why you would let this go out this way."
-- I think you are burned out on beta testing, perhaps you need to stop.
In a hypothetical scenario like that would certainly undermine confidence in any beta type process. In a hypothetical scenario it would imply defensiveness about flaws rather than problem solving, inclusiveness, or valued assets.
Even if the commenter was totally wrong from the objective perspective of a 3rd party, in UX the very fact that this hypothetical user is making statements and is involved warants investigation, questions, probing. In terms of QA the defensiveness and dismissiveness about furthering such input makes the whole process seem predicated on unstable footings.
Hypothetically speaking. I would never waste my time on a project where my input was dismissed, even when wrong the input has value.
) If they keep going like this, they will be hard for anyone with an interest in music making to ignore- at £160 + VAT they are not much more than a couplke of VST's (that's how I talked myself in to buying it 
)