Can't authorize on Firefox

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frozenshelbysaur
Posts: 1
Joined: Tue Aug 11, 2015 3:35 pm

Can't authorize on Firefox

Post by frozenshelbysaur » Tue Aug 11, 2015 3:40 pm

Hi everyone,

I'm trying to authorize Live Suite 9.1.1 on a computer with Windows 7, and I'm having trouble. When I clicked "Authorize on ableton.com" it opened Firefox, though I normally use Chrome.

...aaaand apparently I can't use pictures that are offline. Great.

It first showed me a dialog box saying I needed an application to open the .exe file. I had no idea what to do, so I clicked "Cancel". It them showed me a dialog box with a little spinning loading icon thing, saying it was trying to authorize. But eventually it just said the operation "timed out".

What am I supposed to do with this?

antarktika
Posts: 1006
Joined: Mon Jan 04, 2010 12:54 am

Re: Can't authorize on Firefox

Post by antarktika » Tue Aug 11, 2015 6:05 pm

you could try the offline authorization process perhaps:

https://www.ableton.com/en/help/article ... e/#offline

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