Ableton Live 9.6.2 Crash ~ Please Read!

[TheDoctor10034]

Hi, I wasn't really sure where to put this, but I ordered a launchpad about 1 week ago... I got it in the mail today and I downloaded Ableton Live 9 Trial Version... Whenever I load up a project file (.als) my Ableton crashes... My computer stats and crash image can be seen here
Computer Stats: http://imgur.com/a/9YQlL
Ableton Error: http://imgur.com/a/6TTDR
Please reply ASAP, trying to avoid getting a new computer too :/ Thanks again!

[TheDoctor10034]

Also, Im using a Novation Launchpad MK2 and the project file im using is called Faded... which can be found here:
Faded Project File: https://drive.google.com/file/d/0B9pagk ... sp=sharing

[sana48]

Try here


www.ableton.com/en/help/contact-support/


All the best

[TheDoctor10034]

Try here


http://www.ableton.com/en/help/contact-support/


All the best

Since i didnt get to buy ableton, i dont have access to that, i have an account but like i said im using the trial version

[kitekrazy]

Just curios why you are running W7 32bit?

[TheDoctor10034]

Just curios why you are running W7 32bit?

I thought my computer cant support x64

[mcnelson]

Try here


http://www.ableton.com/en/help/contact-support/


All the best

Since i didnt get to buy ableton, i dont have access to that, i have an account but like i said im using the trial version

Why wouldn't Ableton give support to a potential customer? I can't see anything on that contact form requiring a licence number. Have you tried contacting them? You can even attach & send them your set when you contact them.