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Unresponsive dialogs in Live 10.0.2 if Monitor Refresh >60Hz

Posted: Wed May 30, 2018 12:14 am
by craftycurate
I wonder if anyone else can reproduce this, in Live 10.0.2. I'm also in Win 7x64 Pro.

The Preferences and Export Dialogues sometimes take between 5 and 30 seconds to become responsive.

Sometimes when clicking a tab in the Preferences dialogue, nothing changes visually, but if I exit and reload it, it is now showing the tab I clicked on previously. So the mouse click is being processed, but the dialogie is not refreshing visually.

This is happening with 100% reproducibility, and I haven't noticed it in any other Live 10 release.

Ableton support have been informed, but I'm interested to know if anyone else is experiencing similar?

Re: Unresponsive dialogs in Live 10.0.2

Posted: Wed May 30, 2018 12:48 am
by Tarekith
Are you using an external display?

Re: Unresponsive dialogs in Live 10.0.2

Posted: Wed May 30, 2018 1:50 pm
by craftycurate
No, just the laptop one, with latest nVidia drivers.

Re: Unresponsive dialogs in Live 10.0.2

Posted: Wed May 30, 2018 4:40 pm
by spookydirt
I'm finding a lag in everything,not just dialogues sometimes a new track created by a VSTi drop can take a couple of minutes to appear, although the VSTi interface has appeared.

restarted Live and timed it at 90 seconds before I could click on anything at all

Loaded last project (3 instruments, 4 audio loops) and it took this long to show up -
  • Launchpad S - 17seconds
    Ableton screen - 2 minutes 51 seconds

Re: Unresponsive dialogs in Live 10.0.2

Posted: Wed May 30, 2018 5:17 pm
by Tarekith
Please contact support@ableton.com so they can get your system specs and help you track down the issue.

Re: Unresponsive dialogs in Live 10.0.2

Posted: Wed May 30, 2018 5:17 pm
by craftycurate
Tarekith wrote:Please contact support@ableton.com so they can get your system specs and help you track down the issue.
Already done :)

Re: Unresponsive dialogs in Live 10.0.2

Posted: Wed May 30, 2018 5:31 pm
by spookydirt
Tarekith wrote:Please contact support@ableton.com so they can get your system specs and help you track down the issue.
I'm about to do that very thing :-)

Re: Unresponsive dialogs in Live 10.0.2

Posted: Thu May 31, 2018 1:08 pm
by craftycurate
I had my screen refresh rate set to 120Hz, and setting it to 60Hz seems to have solved the problem.

Ableton support informed me that this should be fixed in a future update, but it won't appear in a stable release before 10.0.3 at the earliest.

Re: Unresponsive dialogs in Live 10.0.2

Posted: Thu May 31, 2018 3:39 pm
by Reemo
Same thing happens to me in 10.0.2. I am using Win10, full HD, 144Hz. Workaround is to minimize and maximize live (basically double click it in the task bar).

Re: Unresponsive dialogs in Live 10.0.2

Posted: Thu May 31, 2018 10:10 pm
by K1200S
lowering to 60Hz worked for me for the meantime.

Re: Unresponsive dialogs in Live 10.0.2 if Monitor Refresh >60Hz

Posted: Sun Sep 23, 2018 2:32 am
by aklisiewicz
same issue but even with 30 MHz refresh rate I still have problems. When on the settings page it takes 3-5 sec to change the Tab and when I open dropdown menu it feezez complataly. No access to Maximize/Minimize (no responding).

This make it almost impossible to work.

Re: Unresponsive dialogs in Live 10.0.2 if Monitor Refresh >60Hz

Posted: Sun Sep 23, 2018 7:30 am
by mr.adl
Had the lagging / freezing as well, here is a fix, which solved it for me (also suggested by the support):

-Create an option text file like in the description here:
https://help.ableton.com/hc/en-us/artic ... s-txt-file

-copy this text inside the text file: -_ForceGdiBackend

-put it in the folder as described in the upper link

-restart Live 10.03 (or install it)

Re: Unresponsive dialogs in Live 10.0.2 if Monitor Refresh >60Hz

Posted: Wed Oct 23, 2019 6:15 pm
by 8tySix
mr.adl wrote:
Sun Sep 23, 2018 7:30 am
Had the lagging / freezing as well, here is a fix, which solved it for me (also suggested by the support):

-Create an option text file like in the description here:
https://help.ableton.com/hc/en-us/artic ... s-txt-file

-copy this text inside the text file: -_ForceGdiBackend

-put it in the folder as described in the upper link

-restart Live 10.03 (or install it)
AMAZING!!! This fixed the screen flicker issue I've been having!!