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 Post subject: Video Crash Live 10
PostPosted: Sat Sep 15, 2018 10:19 am 

Joined: Sat Sep 15, 2018 10:15 am
Posts: 6
Hello,

My Ableton Live 10 Crashes 99/100 times loading a project that is included a video (mp4).
Als it crashes when I start a new project and load a video in ableton arrangement view.

Any one can help?

Thank you,
HtA


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 Post subject: Re: Video Crash Live 10
PostPosted: Sun Sep 16, 2018 7:49 pm 
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Joined: Mon Jun 01, 2015 3:04 pm
Posts: 1197
Location: Ableton
Did you read this?
Even though the articles recommends MP4, I personally don't.

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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 12:48 am 

Joined: Sat Sep 15, 2018 10:15 am
Posts: 6
Thank you for the reply.

I've read that page and tried kinda everything. Also all the codecs and different file formats.
Also tried to run as administrator and running in compatibility mode. I tried a lot of things.
I did also run updates for windows, my GFX card, vst's and so on.

So I did a little research and found out that loading/importing a video is not the issue while starting a new project.
It is a problem on projects that are work in progress. So I've used a lot of plugins. (Kontakt, Reaktor and Albion, Massive etc.)

I tried to delete some of the tracks and plugins in the arrangementview. Kept trying - trial and error...
So then suddenly it worked, I found out it was a Kontakt plugin from the factory library. A synth sound.
That specific track I deleted and then it worked, the video loaded. So I closed Ableton and later I tried again, to delete that specific track again and load the video in the project,
then it didn't work. I found out that deleting an other track also worked now but didn't work before. But later deleting that specific track suddenly didn't work. And so on and so on.
It looks like it is somehow related to kontakt but not always the same vst/track.

For me it seems now that importing or opening an existing project with video and plugins causes a crash. It is not the video alone or the plugins alone, it is the two together.

I cannot find exactly what it is causing so I have a crashdumb and this is what it says
Image

I hope this will help a little more helping me.

Thanks in advance,
HtA


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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 6:24 am 
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Joined: Mon Jun 01, 2015 3:04 pm
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It seems like you're still running Live 10.0.1.
Any reason for that? The latest version is 10.0.3.

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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 8:59 am 

Joined: Sat Sep 15, 2018 10:15 am
Posts: 6
That is crazy because I have Ableton automatically running updates and since I know I've had Ableton run the latest version.
This is a screenshot my Ableton version.

In the folder adres it says the dmp. file is from 10.0.1 while the Ableton version that I opened is 10.0.3.
The crashdumpfile I uploaded is recent though: 16-09-2018.


Image


Last edited by HayltheAngel on Mon Sep 17, 2018 9:04 am, edited 1 time in total.

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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 9:03 am 
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Joined: Mon Jun 01, 2015 3:04 pm
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Location: Ableton
My bad, you're using 10.0.3, I didn't look at the right info.

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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 9:07 am 

Joined: Sat Sep 15, 2018 10:15 am
Posts: 6
No problem! I'm happy you are trying to think with me. And responding to my issue!


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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 9:27 am 

Joined: Mon Apr 26, 2010 6:38 am
Posts: 2907
Been a while since I did a project with film and it was Live 9 I think (maybe even 8) but it’s always been a pain to use.

From foggy memory I recall having to use MOV but I was sent a transcode in MOV which wouldn’t work at all and I had to use a converter to basically convert fromMOV to MOV but some combination of settings worked.

Took some experimenting but I recon I used a small 30 sec file and used a converter (imtoompeg encoder) and tried settings till something worked. Not quite sure on what else to suggest. If I ever need to track Foley and dialog to film again I’m just going to invest in Nuendo as that was a breeze.

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 Post subject: Re: Video Crash Live 10
PostPosted: Mon Sep 17, 2018 12:28 pm 

Joined: Sat Sep 15, 2018 10:15 am
Posts: 6
Yeah I tried mov. but it doesn't work :(
Whilst I can load mp4. but somehow in a project with certain vst's especially kontakt, it crashes.
It's like the RAM/cache cannot handle it while I have 16GB's and Ableton is on a high priority memorywise.

I have two video projects I am working on right now, it is really now to me.
Ableton is a nice program for creating music and flowing. But at the moment it is really struggle because I can't work on it.


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 Post subject: Re: Video Crash Live 10 [SOLVED]
PostPosted: Fri Sep 28, 2018 10:26 am 

Joined: Sat Sep 15, 2018 10:15 am
Posts: 6
Hi,

To let you all know. Ableton Support helped me out!
What I did automate the Ableton.exe file to start without administrator rights, also CCCP codec pack must be installed.
Now it works. No crashes.

Happy.

Greetings,
HtA


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 Post subject: Re: Video Crash Live 10
PostPosted: Thu Dec 06, 2018 7:39 pm 

Joined: Thu Dec 06, 2018 7:39 pm
Posts: 1
Hey! Came about this topic today as I'm struggling wth the exact same problem. How exactly did you "automate" the .exe to start without admin rights?


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