(SOLVED) Live 10 crashing on startup after fresh install

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Cuv
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(SOLVED) Live 10 crashing on startup after fresh install

Post by Cuv » Mon Oct 15, 2018 8:26 pm

Hoping someone has some advice. I'm getting the following message in a dialogue box, that causes the Ableton splash screen to hang after just trying to create the First opening live set:

"A serious program error has occurred.
Live will shut down after this message box is closed.

Please restart live and follow the instructions in the report a crash lesson that will appear in Live's help view."


After closing down the dialogue box and trying to start Ableton again, the same thing repeatedly happens.

I've also tried restarting the machine and same again.

The latest version of Ableton 9 is also installed.
Last edited by Cuv on Wed Oct 17, 2018 10:02 pm, edited 3 times in total.


Cuv
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Re: Live 10 crashing on startup after fresh install

Post by Cuv » Wed Oct 17, 2018 7:57 am

Ahah, good question - I meant to say that it's Windows.
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jestermgee
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Re: Live 10 crashing on startup after fresh install

Post by jestermgee » Wed Oct 17, 2018 8:04 am

Try delete the Live preferences (not uninstall):

https://help.ableton.com/hc/en-us/artic ... reset-Live

Also, if if it is trying to load but then crashes try and take note of what it is doing (such as scanning VSTs). Could be one that is not compatible or has an issue.

Cuv
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Re: Live 10 crashing on startup after fresh install

Post by Cuv » Wed Oct 17, 2018 9:52 am

Ty.

I've downloaded the zip file again and will try another install.

The original file was downloaded to an (assumed) Ext4 filesystem, then moved to NTFS, unpacked and installed - so may have been corrupted during this process.

Will try your suggestion if no joy.
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Angstrom
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Re: Live 10 crashing on startup after fresh install

Post by Angstrom » Wed Oct 17, 2018 1:11 pm

Yes, My Live 10 crashes on start if my default set contains a Max4Live device. In my case my default set usually contains a convolution reverb.
With version of Live10 over around 10.2 this will crash on start.

My solution has been to remove the convolution reverb from my default set, let live load and then add it.
It's a rare bug I think (meaning it only affects a few users) but I have several issues logged in centercode which relate to it.

L10-BUG-0634 Crash on start
is my earliest
L10-BUG-5259 is todays!

I advise you to follow earlier advice to delete your preferences. But you may like to try deleting your default set . That may be the trigger if it contains M4L devices.
It's my opinion based on nothing but my own case that this is related to certain Windows 7 setups. I don't know if you are running Win7.
Win 7 handled circular references badly and that was improved in Win10. But this is a guess based on whisps of half knowledge.

daizok
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Re: Live 10 crashing on startup after fresh install

Post by daizok » Wed Oct 17, 2018 7:10 pm

Angstrom wrote:Yes, My Live 10 crashes on start if my default set contains a Max4Live device..
Curious, do your troubling sets also contain Spectrasonics plugins?

jestermgee
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Re: Live 10 crashing on startup after fresh install

Post by jestermgee » Wed Oct 17, 2018 8:08 pm

daizok wrote:
Angstrom wrote:Yes, My Live 10 crashes on start if my default set contains a Max4Live device..
Curious, do your troubling sets also contain Spectrasonics plugins?
What would be the issue there? I have never had an issue with Omnisphere, Keyscape or Trilian

Cuv
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Re: Live 10 crashing on startup after fresh install

Post by Cuv » Wed Oct 17, 2018 10:00 pm

Well that's mad, doing the delete preferences stuff via the link actually worked!

Thanks all
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Angstrom
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Re: Live 10 crashing on startup after fresh install

Post by Angstrom » Thu Oct 18, 2018 1:56 am

daizok wrote:
Angstrom wrote:Yes, My Live 10 crashes on start if my default set contains a Max4Live device..
Curious, do your troubling sets also contain Spectrasonics plugins?
Nah. Just Max devices. Ableton factory ones mostly.
The issue had been replicated by Ableton and has been in the system a while. I'm not entirely sure where the problem lies but I assume the percentage of people affected is quite small.

slatepipe
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Re: (SOLVED) Live 10 crashing on startup after fresh install

Post by slatepipe » Thu Oct 18, 2018 9:32 am

hmmm - yeah i been getting these crashes too, i been sending plenty crash reports to ableton over the last few months trying to figure it out, they've been pretty helpful but it's still happening. i been thinking it's due to either: 1. one of my own mfl devices i use to interact with my controllers. 2.something to do with my Jbridge 32 to 64 bit plugins 3.t-racks deluxe suite plugins, or 4.some ableton mfl device. i'm coming to the conclusion that it might be 4 as i've been using 1,2 and 3 for years with no probs. and i've heard mention of the convolution reverb device being the possible culprit but i can't be sure. i have it on a send on my default set, the crashed seem intermittent though. i can load the default set no problem but if i then load an als file it will sometimes crash and then i can't open anyting else until i reboot

annoying AF :x :x

daizok
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Re: Live 10 crashing on startup after fresh install

Post by daizok » Thu Oct 18, 2018 3:06 pm

jestermgee wrote:
daizok wrote:
Angstrom wrote:Yes, My Live 10 crashes on start if my default set contains a Max4Live device..
Curious, do your troubling sets also contain Spectrasonics plugins?
What would be the issue there? I have never had an issue with Omnisphere, Keyscape or Trilian
Just a hunch, maybe another edge case (or not).

@Angstrom; thanks for your reply, I've read your reports on centercode, i'm experiencing somewhat similar behavior, i'll keep following it.

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