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 Post subject: Remove Audio drivers
PostPosted: Mon Dec 03, 2018 10:33 pm 

Joined: Mon Mar 17, 2008 6:32 pm
Posts: 18
Hi,

I have tried to use Ni Audio 2 DJ with Live 10 on Win10 pro.
Unsuccessful experience unfortunately.. I'm going to use RME fireface instead.
Anyway, I'm opening live and it still shows me the NI Audio 2 drivers as a choice. Which I want to remove.
I have removed the drivers from the uninstall windows tool, and it still comes up.
I have plugged the NI soundcard back, selected "remove the drivers" from device manager.. and now it well shows me that it doesn't recognize the device..
But ableton still offers me to choose that drivers... which makes me think it's not totally removed from the system.
Any idea doc ?... I would like to have this clean.

Cheers

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 Post subject: Re: Remove Audio drivers
PostPosted: Tue Dec 04, 2018 10:04 am 

Joined: Wed Oct 24, 2007 4:50 am
Posts: 3982
maybe try resetting Live?

https://help.ableton.com/hc/en-us/artic ... reset-Live

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 Post subject: Re: Remove Audio drivers
PostPosted: Fri Dec 14, 2018 7:53 am 

Joined: Mon Mar 17, 2008 6:32 pm
Posts: 18
Thanks for the tip but it hasn't worked. I'm still having the NI soundcard displayed.

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 Post subject: Re: Remove Audio drivers
PostPosted: Sun Dec 16, 2018 3:19 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1335
Location: New Jersey, USA
1) Set the Windows environment variable devmgr_show_nonpresent_devices to 1.
2) Launch the Windows device manager.
3) Step (1) will have enabled a formerly hidden menu item in the Windows device manager: “Show hidden devices” in the View menu. Turn it on.
4) The list of audio devices displayed by the device manager will now include your audio interface. It will be grayed out because the interface is not connected to the computer. There may be more than one instance of it.
5) Right-click each instance and select “Delete.” (Maybe it’s “Remove”).

That should do it.


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 Post subject: Re: Remove Audio drivers
PostPosted: Wed Dec 19, 2018 8:02 am 

Joined: Mon Mar 17, 2008 6:32 pm
Posts: 18
Interesting ! Thanks for that trick.
Although I don't find the NI soundcard specifically.. As I said, after removing everything, the device manager would see the AUDIO2DJ as "unknown device".
I'm not sure it's anywhere in there as a device with whatever "usb controller" name.

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 Post subject: Re: Remove Audio drivers
PostPosted: Wed Dec 19, 2018 2:52 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1335
Location: New Jersey, USA
Another thought: Native Instruments has a not well publicized tool for removing dregs of their software.

https://support.native-instruments.com/ ... s-Windows-

If this doesn’t work, you might try reinstalling it and then using this tool to remove it.


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 Post subject: Re: Remove Audio drivers
PostPosted: Sat Dec 29, 2018 12:24 pm 

Joined: Mon Mar 17, 2008 6:32 pm
Posts: 18
Thanks again for your good ideas.
This didn't work for the first go. But you say that if it doesn't work, I should reinstall the device & drivers and then run that little tool ? Is that correct ?

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 Post subject: Re: Remove Audio drivers
PostPosted: Mon Dec 31, 2018 4:47 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1335
Location: New Jersey, USA
le barde wrote:
Thanks again for your good ideas.
This didn't work for the first go. But you say that if it doesn't work, I should reinstall the device & drivers and then run that little tool ? Is that correct ?

Yes. It is possible that for some reason the uninstall tool does not think that the driver is installed. But if you install it, it should certainly find it; so that if you then use the uninstall tool, it ought to uninstall more thoroughly.


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 Post subject: Re: Remove Audio drivers
PostPosted: Mon Dec 31, 2018 4:48 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1335
Location: New Jersey, USA
One other possibility: Look in C:\Users\<you>\AppData\Roaming\Ableton\<Live release>\Preferences\User Remote Scripts
and see if there is a folder there with a name that matches your device. If so, remove that folder after uninstalling the drivers.


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 Post subject: Re: Remove Audio drivers
PostPosted: Mon Dec 31, 2018 7:13 pm 

Joined: Sat Oct 27, 2007 9:15 pm
Posts: 15812
Location: The Wild West
ark wrote:
One other possibility: Look in C:\Users\<you>\AppData\Roaming\Ableton\<Live release>\Preferences\User Remote Scripts
and see if there is a folder there with a name that matches your device. If so, remove that folder after uninstalling the drivers.

this.

and also, remove any application directories from 'C:\Program Files' and/or from 'C:\Program Files (x86)', respectively.


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