Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

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Buck Porter
Posts: 6
Joined: Sat Jun 01, 2019 4:39 pm

Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Buck Porter » Sat Jun 01, 2019 4:54 pm

Hello,

This is my first time posting on the forums and I'm pretty depressed because I was about an hour into a set
and then my Ableton Live 10.0.6 auto updated to 10.1 now when the application opens its brand new and
doesnt ask if I want to recover the last set I was working on before Ableton crashed (I'm on Windows.)

- Is there anyway I can access the old 10.0.6 version and when I open it maybe it will ask to recover the unsaved set?
Or did the update delete the old version of Live? I cant seem to find the location to old versions but on Mac it was there

The files I do have access to from this lost set are :
Documents>Live Recordings>Temp-x Project
Windows C:>Users>AppData>Roaming>Ableton>Live Reports>Temp>Live 10.0.6 DMP File with time of my set
Windows C:>Users>AppData>Roaming>Ableton>Live Reports>Usage> 4 files from the time of set in .txt/indexer/swapper/webconnector order
Windows C:>Users>AppData>Roaming>Ableton>10.0.6 (Everytime I launch here from template file it opens version 10.1)

I'm pretty confused and have spent about 3 hours total now 2 hours searching files
Can anyone tell me if there is anyway I can recover this?
To clarify it was not saved at all - the client updated automatically - reopened without option to restore the set I was working on.

Any suggestions would be greatly appreciated. Thank you!

Tarekith
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Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Tarekith » Sat Jun 01, 2019 5:59 pm

Contact support@ableton.com, they can help get you 10.0.6. Make sure you turn off autoupdates too if you don't want to automatically update in the future.

Buck Porter
Posts: 6
Joined: Sat Jun 01, 2019 4:39 pm

Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Buck Porter » Sun Jun 02, 2019 10:06 pm

but if i do gain access and install the 10.0.6 version it most likely wont ask if I want to reopen the unsaved set right?
It doesnt sound like there is much hope but I want to know if I can use the files I have to put the set back together
what do you think

pottering
Posts: 620
Joined: Sat Dec 06, 2014 4:41 am

Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by pottering » Sun Jun 02, 2019 10:27 pm

The folder "Users\[username]\AppData\Roaming\Ableton\[Live version]\Preferences\Crash" may have your data, inside folders with name ending with "BaseFiles" that have .als files.

The "Template.als" is the template for new Sets, not the crash backup.

The "Roaming\Ableton" folder holds several Live versions (from all the different versions you ever installed), so it is quite probable the 10.0.6 version would look into the "Live 10.0.6" sub-folder and recovered the crash (didn't test myself though).

Basically Live rarely deletes data, it is pretty non-destructive, the user has to force it to delete stuff most of the times.

Buck Porter
Posts: 6
Joined: Sat Jun 01, 2019 4:39 pm

Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Buck Porter » Sun Jun 02, 2019 11:12 pm

Thank you for the clarification - I did look into the 10.0.6 folder but since I hadn't saved the set at all it never created anything for
that particular set and then it was just gone once it updated. The last base files I have are from about a week ago.
So the culprit is the updating and it didnt allow any recovery of unsaved work.


EDIT: I have emailed Ableton all the files I have listed here and going to see if theres anything that can be done

Buck Porter
Posts: 6
Joined: Sat Jun 01, 2019 4:39 pm

Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Buck Porter » Wed Jun 05, 2019 9:49 pm

Still havent heard back from ableton support? is this normal wait time for issues 2-3 business days?

[jur]
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Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by [jur] » Wed Jun 05, 2019 10:16 pm

Have a look at your user account, you'll find a link to older Live versions...
Ableton Forum Moderator

Buck Porter
Posts: 6
Joined: Sat Jun 01, 2019 4:39 pm

Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Buck Porter » Wed Jun 05, 2019 10:39 pm

[jur] wrote:
Wed Jun 05, 2019 10:16 pm
Have a look at your user account, you'll find a link to older Live versions...
tHANK YOU BRO! hopefully it asks to recover

Buck Porter
Posts: 6
Joined: Sat Jun 01, 2019 4:39 pm

Re: Auto Update to 10.1 Cant Reopen Unsaved Set 10.0.6

Post by Buck Porter » Wed Jun 05, 2019 11:13 pm

It worked mate thank you I have my project back online ! Thank You!!

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