Live 10.1 crashing multiple times a day

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
Post Reply
crunch
Posts: 7
Joined: Tue Jun 17, 2008 5:21 pm

Live 10.1 crashing multiple times a day

Post by crunch » Tue Sep 10, 2019 2:45 pm

hi,
i have a big problem with Live 10.1 since a couple of weeks. it crashes mulitple times a day when ever i drag or delete plugins to my tracks.
its totally random and not about a specific plugin. i have never had this problem before. i already sent a bug report to ableton but haven't received an answer yet.

i am on Windows 7 (64 bit) , 16 GB RAM, Intel(R) Core(TM) i7-4770 CPU @ 3.40 GHZ

is there any way to find out what is causing this crashes?

JerichoHendrix
Posts: 2
Joined: Sun Feb 04, 2018 4:41 am

Re: Live 10.1 crashing multiple times a day

Post by JerichoHendrix » Tue Sep 10, 2019 3:18 pm

I'm having the same issue. It only happens when I pause the track.

miyaru
Posts: 700
Joined: Tue Jan 10, 2017 12:08 pm
Location: The Netherlands

Re: Live 10.1 crashing multiple times a day

Post by miyaru » Tue Sep 10, 2019 3:59 pm

For the both of you: contact support about this! Might be importand to let them know!!!!!
Greetings from Miyaru.

Prodaw i7-7700, 16Gb Ram, Focusrite Saffire Pro40, Live Suit 10, Push2, Presonus Eris E8, Lexicon MPX1,
Korg N1, Korg R3, NI Massive, Air Hybrid 3, Rob Papen's Predator 2, Sonarworks Reference 4 and Scaler.

crunch
Posts: 7
Joined: Tue Jun 17, 2008 5:21 pm

Re: Live 10.1 crashing multiple times a day

Post by crunch » Wed Sep 18, 2019 3:09 pm

i have made an report... that was my question:

ableton is crashing very often while i am dragging or deleting plugins
or nested plugins

last time it crashed when i try to delete reaktor (instrument)

here is the crash-file:
https://drive.google.com/file/d/1bEz0T2 ... sp=sharing

and that has been the answer:

Thank you for getting in touch with Ableton support, this is .....
I'm sorry to hear about this issue.

I can see that the crash is related to Reaktor 6:

It looks like your version is outdated so please update the plug-in and if the issue persists contact Native Instruments about it as we do not access errors in the plug-in code that caused this crash.

Let me know if the update helps.

not really helpful. i dont think that this is a problem of a specific plugin. many others crash too when i drag them in. totally randomly.. and it just happens in the last couple of weeks.

crunch
Posts: 7
Joined: Tue Jun 17, 2008 5:21 pm

Re: Live 10.1 crashing multiple times a day

Post by crunch » Wed Sep 18, 2019 3:11 pm

JerichoHendrix wrote:
Tue Sep 10, 2019 3:18 pm
I'm having the same issue. It only happens when I pause the track.
do you still have the problem?

[jur]
Site Admin
Posts: 1687
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Live 10.1 crashing multiple times a day

Post by [jur] » Wed Sep 18, 2019 6:33 pm

crunch wrote:
Wed Sep 18, 2019 3:09 pm
i have made an report... that was my question:

ableton is crashing very often while i am dragging or deleting plugins
or nested plugins

last time it crashed when i try to delete reaktor (instrument)

here is the crash-file:
https://drive.google.com/file/d/1bEz0T2 ... sp=sharing

and that has been the answer:

Thank you for getting in touch with Ableton support, this is .....
I'm sorry to hear about this issue.

I can see that the crash is related to Reaktor 6:

It looks like your version is outdated so please update the plug-in and if the issue persists contact Native Instruments about it as we do not access errors in the plug-in code that caused this crash.

Let me know if the update helps.

not really helpful. i dont think that this is a problem of a specific plugin. many others crash too when i drag them in. totally randomly.. and it just happens in the last couple of weeks.
Well, at least there's an issue with Reaktor and you should definitely update it.
If you have more crashes involving other plugins, add them to your bug report please.
Ableton Forum Moderator

Post Reply