[SOLVED] "Live Unexpectedly quit..." message for no reason

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
RedSkyRoad
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[SOLVED] "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Mon Apr 27, 2020 12:48 pm

Each time I open Live, the "crash" message even though I had no crash. Even if I close Ableton immediately after opening it, I get the crash message each time.

How do I get this removed?
Last edited by RedSkyRoad on Tue May 12, 2020 2:20 am, edited 1 time in total.
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Tarekith
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Re: "Live Unexpectedly quit..." message for no reason

Post by Tarekith » Mon Apr 27, 2020 2:06 pm

I'd guess it's a plug in causing this, so I'd try removing them one by one from your plug in folder until you find the culprit. Or at least rule out plug ins.
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Re: "Live Unexpectedly quit..." message for no reason

Post by [jur] » Mon Apr 27, 2020 3:17 pm

Are you up-to-date?
You could try thrashing Live's preferences.
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Tue Apr 28, 2020 6:50 pm

Tarekith wrote:
Mon Apr 27, 2020 2:06 pm
I'd guess it's a plug in causing this, so I'd try removing them one by one from your plug in folder until you find the culprit. Or at least rule out plug ins.
I'm opening LIVE "blank" without any projects... and then closing it. It keeps starting with the crash message
AMD Ryzen 3900X 12-Core 4GHz // 16GB RAM // M.2 SSD
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Tue Apr 28, 2020 6:51 pm

[jur] wrote:
Mon Apr 27, 2020 3:17 pm
Are you up-to-date?
You could try thrashing Live's preferences.
I reset LIVE but it did not help at all...
AMD Ryzen 3900X 12-Core 4GHz // 16GB RAM // M.2 SSD
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Wed Apr 29, 2020 7:00 am

So I uninstalled LIVE and re-installed it. With the FIRST start-up I STILL get the message about a crash that happened on the previous session....

Can someone please help?
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Tarekith
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Re: "Live Unexpectedly quit..." message for no reason

Post by Tarekith » Wed Apr 29, 2020 1:44 pm

You're probably going to have to contact support@ableton.com.
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Re: "Live Unexpectedly quit..." message for no reason

Post by [jur] » Thu Apr 30, 2020 3:38 am

Did you try going to the crashes folder and delete any crash pack in here?
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Thu Apr 30, 2020 5:58 am

[jur] wrote:
Thu Apr 30, 2020 3:38 am
Did you try going to the crashes folder and delete any crash pack in here?
I cleared the whole folder but it didn't help.

If I delete the preferences file, it starts up perfectly the first time but as soon as the preferences file has been created, it starts with the crash report message
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Thu Apr 30, 2020 5:59 am

Tarekith wrote:
Wed Apr 29, 2020 1:44 pm
You're probably going to have to contact support@ableton.com.
I have but they NEVER respond!!!
AMD Ryzen 3900X 12-Core 4GHz // 16GB RAM // M.2 SSD
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Thu Apr 30, 2020 6:54 am

So I deleted the "Indexer.txt" file and started up LIVE and quit again. The following error was listed in the regenerated Indexer file :

2020-04-30T08:51:27.105688: error: Exception while extracting metadata for file "E:\Documents\Ableton\Live Recordings\Temp-1 Project":

Any Ideas

UPDATE : I deleted that folder but still I get the message, this time without an error in the indexer file
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Re: "Live Unexpectedly quit..." message for no reason

Post by [jur] » Thu Apr 30, 2020 9:34 am

RedSkyRoad wrote:
Thu Apr 30, 2020 5:59 am
Tarekith wrote:
Wed Apr 29, 2020 1:44 pm
You're probably going to have to contact support@ableton.com.
I have but they NEVER respond!!!
Yeah, things take a bit longer currently... sorry.
Did you try bypassing your plugins directory in Live's Preferences?

Also, do you remember when this issue appeared?
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RedSkyRoad
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Re: "Live Unexpectedly quit..." message for no reason

Post by RedSkyRoad » Thu Apr 30, 2020 12:17 pm

[jur] wrote:
Thu Apr 30, 2020 9:34 am
RedSkyRoad wrote:
Thu Apr 30, 2020 5:59 am
Tarekith wrote:
Wed Apr 29, 2020 1:44 pm
You're probably going to have to contact support@ableton.com.
I have but they NEVER respond!!!
Yeah, things take a bit longer currently... sorry.
Did you try bypassing your plugins directory in Live's Preferences?

Also, do you remember when this issue appeared?
The plugins folders aren't even selected. Plugins definitely aren't the issue here
AMD Ryzen 3900X 12-Core 4GHz // 16GB RAM // M.2 SSD
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Re: "Live Unexpectedly quit..." message for no reason

Post by [jur] » Wed May 06, 2020 5:21 am

It's probably time to ask support@ableton.com then...
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julian.festor
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Re: "Live Unexpectedly quit..." message for no reason

Post by julian.festor » Wed May 06, 2020 10:58 am

Hello,
I have the same exact problem since this morning but on MacOS

Was working on a project, Saved it and closed Ableton.
Had to rename the project folder.
Tried to reopen Ableton, told me there was an update.
Retried, and since it has been crashing every time. Tried restarting the computer, opening a blank and old project.
Same problem.
Any clue welcome

Thank you!

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