Ableton keeps crashing on Catalina

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
iDjay
Posts: 4
Joined: Sat Jul 04, 2020 1:52 pm

Ableton keeps crashing on Catalina

Post by iDjay » Sat Jul 04, 2020 1:56 pm

Since updating to Catalina, my Ableton keep crashing randomly with no pattern, sometimes it works fine for a few weeks and then it's crashing on a daily basis.

Here's the interesting part of the crashlog:

Code: Select all

Crashed Thread:        0  MainThread  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       EXC_I386_GPFLT
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [2000]

Thread 0 Crashed:: MainThread  Dispatch queue: com.apple.main-thread
0   com.apple.CoreServices.CarbonCore	0x00007fff33994d41 FindItem(OpaqueCollection*, unsigned int, int, unsigned long*) + 43
1   com.apple.CoreServices.CarbonCore	0x00007fff33994ce5 GetCollectionItem + 28
2   com.apple.HIToolbox           	0x00007fff311e698d GetTSMDocumentSystemProperty + 83
3   com.apple.HIToolbox           	0x00007fff311e692a GetTSMDocumentTypeProperty + 22
4   com.apple.HIToolbox           	0x00007fff311eebd0 TSMPushAsyncClientStateToSync + 24
5   com.apple.HIToolbox           	0x00007fff311f25a8 MyDeactivateTSMDocument + 172
6   com.apple.CoreFoundation      	0x00007fff325c1889 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
7   com.apple.CoreFoundation      	0x00007fff325c13ef __CFRunLoopDoTimer + 859
8   com.apple.CoreFoundation      	0x00007fff325c0ed7 __CFRunLoopDoTimers + 322
9   com.apple.CoreFoundation      	0x00007fff325a5c7a __CFRunLoopRun + 1871
10  com.apple.CoreFoundation      	0x00007fff325a4ece CFRunLoopRunSpecific + 462
11  com.apple.HIToolbox           	0x00007fff311d3abd RunCurrentEventLoopInMode + 292
12  com.apple.HIToolbox           	0x00007fff311d37d5 ReceiveNextEventCommon + 584
13  com.apple.HIToolbox           	0x00007fff311d3579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
14  com.apple.AppKit              	0x00007fff2f81b829 _DPSNextEvent + 883
15  com.apple.AppKit              	0x00007fff2f81a070 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
16  com.apple.AppKit              	0x00007fff2f80bd7e -[NSApplication run] + 658
17  com.ableton.live              	0x00000001010be00c 0x100000000 + 17555468
18  libdyld.dylib                 	0x00007fff6c5a1cc9 start + 1
MacBook Pro 13" 2017, 3.1 GHZ I5, 8GB RAM, Ableton 10.1.15 (happened on older versions too).

Any help would be appreciated.

[jur]
Site Admin
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Location: Ableton

Re: Ableton keeps crashing on Catalina

Post by [jur] » Sat Jul 04, 2020 2:36 pm

You'd probably better off sending this to support@ableton.com
Ableton Forum Moderator

iDjay
Posts: 4
Joined: Sat Jul 04, 2020 1:52 pm

Re: Ableton keeps crashing on Catalina

Post by iDjay » Mon Jul 06, 2020 1:12 pm

It's failing to execute a menu command, I'll send the crash report to the support.
Thanks.

iDjay
Posts: 4
Joined: Sat Jul 04, 2020 1:52 pm

Re: Ableton keeps crashing on Catalina

Post by iDjay » Wed Jul 08, 2020 11:29 am

yes, clicking on the Mac menu bar seems to trigger the crash...

sarah_tonin
Posts: 1
Joined: Fri Oct 16, 2020 3:20 pm

Re: Ableton keeps crashing on Catalina

Post by sarah_tonin » Fri Oct 16, 2020 3:22 pm

Hi,

This is happening to me as well. Same exact circumstances. Any chance you figured out how to resolve it? I just started happening on a daily basis. I'm desperate here.

sklermbot
Posts: 1
Joined: Wed Oct 07, 2020 2:21 pm

Re: Ableton keeps crashing on Catalina

Post by sklermbot » Sat Oct 24, 2020 5:02 pm

I'm having crashes every time my mac goes to sleep. Lame lame lame. Catalina newest version and latest version of ableton

koranek
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Re: Ableton keeps crashing on Catalina

Post by koranek » Mon Oct 26, 2020 3:32 pm

In the latest Catalina and Live 10.1.25, I get a crash after some period of time. All I need to do is to load my default set (which has no plugins, just a few loops). Then just wait and eventually it will crash. Every time that I tested it. I reverted back to 10.1.18 and it's rock solid. Sent the crash report to Ableton.
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Dok
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Re: Ableton keeps crashing on Catalina

Post by Dok » Tue Oct 27, 2020 1:00 pm

This has become a joke. I've been doing live shows for 15 years with Live without a glitch. Last 3 live shows were all interrupted by a crash. Sent crash reports, opened tickets, sent messages to the Twitter account but received no answer at all. Not even a suggestion to downgrade or a request for additional info...

spaghetticode
Posts: 2
Joined: Tue Oct 27, 2020 4:35 pm

Re: Ableton keeps crashing on Catalina

Post by spaghetticode » Tue Oct 27, 2020 4:38 pm

koranek wrote:
Mon Oct 26, 2020 3:32 pm
In the latest Catalina and Live 10.1.25, I get a crash after some period of time. All I need to do is to load my default set (which has no plugins, just a few loops). Then just wait and eventually it will crash. Every time that I tested it. I reverted back to 10.1.18 and it's rock solid. Sent the crash report to Ableton.

Did you get anything back? This is happening to me. It's never crashed when I'm using it, yet, but if I leave it open and unattended for a period of time, it always crashes. 100% of the time.

swett
Posts: 222
Joined: Sat Jan 05, 2008 6:36 pm
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Re: Ableton keeps crashing on Catalina

Post by swett » Tue Oct 27, 2020 11:53 pm

Here as well. I can be playing my midi keyboard for an extended piano practice, and it plays fine through Ableton even as the screen goes to sleep, and when I try to wake it up, it crashes.... and the screen stays dark.
And I've got a live performance soon... :[

Fresh Catalina OS, MacBook Pro

help

Tarekith
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Re: Ableton keeps crashing on Catalina

Post by Tarekith » Wed Oct 28, 2020 12:31 am

Turn off display sleep in the meantime, at least then you don't have to worry about it crashing during the performance.
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Arguelles
Posts: 2
Joined: Tue Jul 09, 2019 2:44 am

Re: Ableton keeps crashing on Catalina

Post by Arguelles » Mon Nov 09, 2020 6:12 am

Also on the same boat. Live crashes after screen turns off or when computer goes to sleep. Also crashes when loading certain plugins. I'm on Catalina 10.15.7

mechprin
Posts: 5
Joined: Sun Sep 29, 2013 4:08 pm

Re: Ableton keeps crashing on Catalina

Post by mechprin » Sat Nov 14, 2020 3:54 pm

Same here. My 2013 Macbook Pro died three weeks ago and I had to buy a new one fast. Bought a new 13" MBP (Intel) which came with Catalina meaning my old Live 9 Suite had to be upgraded. So. Three weeks ago I had to buy a Live 10 which I had no interest in buying and which provided nothing new I wanted. And it crashes exactly like you've all described. It's the worst money I've spent in a long time. And adding to injury they've just released Live 11. I am not impressed.

TLW
Posts: 805
Joined: Thu Aug 23, 2018 2:37 am

Re: Ableton keeps crashing on Catalina

Post by TLW » Sat Nov 14, 2020 10:07 pm

I don’t know what I’m doing wrong, but Live 10 stubbornly fails to crash on my Catalina installation. So far, anyway. It’ll probably start crashing all the time now I’ve said that.

One thing I don’t do which seems like it might be related to the crash issue is allow anything to go to sleep while Live (or Logic) is running. Which is a habit I got into years ago, under I think Windows Vista, because when that version of Windows woke from sleep it frequently failed to wake up any sleeping USB hubs and ports, meaning nothing connected by USB worked until it was disconnected and re-connected. If I’m not going to be using Live for a while, say overnight or for a few hours, rather than leave it running I usually save the project, quit Live and re-enable the OS sleep functions.
Live 10 Suite, 2020 27" iMac, 3.6 GHz i9, MacOS Catalina, RME UFX, assorted synths, guitars and stuff.

Cookra
Posts: 3
Joined: Fri May 18, 2018 10:20 pm

Re: Ableton keeps crashing on Catalina

Post by Cookra » Sun Nov 15, 2020 10:48 am

Same here, whenever my MBP 16" goes to sleep - crashes with the same result..

Looks like the QA team at Ableton need a wake up on this, as the latest release falls over at a sneeze..

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