Saving files doesn't work

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Envergure
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Saving files doesn't work

Post by Envergure » Sun Jun 27, 2021 7:27 pm

Hello,

Every time I try to save my set or use "Collect All and Save," I get this error: There was an error when closing the file "C:\Users\<rest of path>\filename.als." I can only use "Save As" and "Save Copy." What could be causing this?

re:dream
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Re: Saving files doesn't work

Post by re:dream » Fri Jul 02, 2021 12:48 pm

Never came across it. I'd kick it upstairs to Ableton Support.

[jur]
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Re: Saving files doesn't work

Post by [jur] » Fri Jul 02, 2021 3:03 pm

re:dream wrote:
Fri Jul 02, 2021 12:48 pm
Never came across it. I'd kick it upstairs to Ableton Support.
+1
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Digital Larry
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Re: Saving files doesn't work

Post by Digital Larry » Sat Jul 24, 2021 2:00 pm

I just started having this issue when exporting audio. Can't export any audio!

[jur]
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Re: Saving files doesn't work

Post by [jur] » Sat Jul 24, 2021 2:11 pm

re:dream wrote:
Fri Jul 02, 2021 12:48 pm
I'd kick it upstairs to Ableton Support.
support@ableton.com
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Envergure
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Re: Saving files doesn't work

Post by Envergure » Sat Aug 14, 2021 2:53 pm

Digital Larry wrote:
Sat Jul 24, 2021 2:00 pm
I just started having this issue when exporting audio. Can't export any audio!
It affects exporting audio for me as well.

I just sent a support email (haven't been using Live for a little while because busy). I'll try to remember to post back here if they find a solution.

[jur]
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Re: Saving files doesn't work

Post by [jur] » Sun Aug 15, 2021 11:54 pm

Envergure wrote:
Sat Aug 14, 2021 2:53 pm
I just sent a support email (haven't been using Live for a little while because busy). I'll try to remember to post back here if they find a solution.
Yep, keep us posted!
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Envergure
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Re: Saving files doesn't work

Post by Envergure » Tue Aug 24, 2021 11:41 pm

Ableton Support said this message can appear when your project is saved in a backed-up folder, e.g. a Dropbox folder, and it will go away if you pause Dropbox syncing (or equivalent for other cloud services). This was not the case for me, though.

On my computer, the problem is caused by SYNSOPOS.exe, a background program related to my Steinberg e-licenser. Closing SYNSOPOS.exe allows Ableton to save the project, but it also prevents several of my plugins from licensing. So that's one step closer to a solution.

(Windows Resource Monitor can be used to identify program(s) using or locking your .als file.)

re:dream
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Re: Saving files doesn't work

Post by re:dream » Sun Oct 10, 2021 9:51 am

Envergure wrote:
Tue Aug 24, 2021 11:41 pm
Ableton Support said this message can appear when your project is saved in a backed-up folder, e.g. a Dropbox folder, and it will go away if you pause Dropbox syncing (or equivalent for other cloud services). This was not the case for me, though.

On my computer, the problem is caused by SYNSOPOS.exe, a background program related to my Steinberg e-licenser. Closing SYNSOPOS.exe allows Ableton to save the project, but it also prevents several of my plugins from licensing. So that's one step closer to a solution.

(Windows Resource Monitor can be used to identify program(s) using or locking your .als file.)
#justsaying - I keep ALL my ableton files inside a dropbox folder and I haven't had any problems for years.

[jur]
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Re: Saving files doesn't work

Post by [jur] » Sun Oct 10, 2021 1:35 pm

re:dream wrote:
Sun Oct 10, 2021 9:51 am
#justsaying - I keep ALL my ableton files inside a dropbox folder and I haven't had any problems for years.
That's quite surprising, but good to hear it's working for you!
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