DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Discuss music production with Ableton Live.
ShrimpUSA
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DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by ShrimpUSA » Wed Nov 17, 2021 12:08 am

DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not workingHi,

I am running a concert with video and audio cues form Ableton. I can get the video screen on the second monitor, but when I maximise the screen, the white bar remains at the top. The only work around I could find was to activate 'second window' and put the Arrange view in the second window with the video screen, but then I have no way of accessing the clips to launch. Please help, the concert is next week and I am desperate. Is there any way we can set up a phone call to troubleshoot in real time?

jestermgee
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by jestermgee » Wed Nov 17, 2021 3:31 am

May want to include some basic details such as OS/Computer details as a starter, live version, what you are actually doing (what video are you talking about).

ShrimpUSA
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by ShrimpUSA » Thu Nov 18, 2021 12:48 am

I am using a new MacBook to launch video clips via hdmi to a projector during a live performance. When I send the video to the second display (projector) and I make the video window in Ableton full size, it’s still has a white bar at the top.

Pitch Black
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by Pitch Black » Thu Nov 18, 2021 1:02 am

Are you making the video window on the second monitor go full-size by dragging it's corners or by double-clicking it? Double-clicking on the video window should make it go full-screen with no border/menu-bar.
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ShrimpUSA
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by ShrimpUSA » Thu Nov 18, 2021 3:25 am

https://www.dropbox.com/s/3uk74vyfo27f9 ... .HEIC?dl=0

Double clicking on the white boarder makes the window full screen, however the white bar at the top stays.

Pitch Black
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by Pitch Black » Thu Nov 18, 2021 6:06 pm

Aha! Now that I can see it’s a Finder Menu Bar, this seems to be a common issue. It’s a macOS setting, not related to Live.

Try this:
https://support.troikatronix.com/suppor ... al-display

HTH
MBP M1Max | MacOS 12.7.2 | Live 11.3.20 | Babyface Pro FS | Push 3 (tethered) | a whole other bunch of controllers
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chapelier fou
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by chapelier fou » Thu Nov 18, 2021 8:09 pm

I faced this problem a few months ago and the only way was to enable the behavior where the “title bar” (or whatever it’s called) automatically hides.
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grrrz
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by grrrz » Sat Nov 20, 2021 12:46 am

Pitch Black wrote:
Thu Nov 18, 2021 6:06 pm
Aha! Now that I can see it’s a Finder Menu Bar, this seems to be a common issue. It’s a macOS setting, not related to Live.

Try this:
https://support.troikatronix.com/suppor ... al-display

HTH
Yes I think that's exactly it; if you uncheck this; the second screen won't have a menu bar, I had the same problem a while back.

Also; if it helps; and FIY (for the original poster) when you activate the second window of live you can switch both views with tab.

ShrimpUSA
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by ShrimpUSA » Mon Nov 22, 2021 10:17 am

It worked!! Thanks you!!!!!!

Pitch Black
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by Pitch Black » Tue Nov 23, 2021 2:05 am

Great to hear!!

Please don’t take this the wrong way, since i see you are a teacher, could I offer up a “teachable moment”?

If you had described the “white bar” at the top as a Finder Menu Bar initially, we could have found the answer a lot quicker. Once I saw from the pic it was a Finder Menu Bar, googling “finder menu bar projector” got straight to the solution.

In music tech, and especially in teaching music tech, using correct terminology is important.

I always tell my students, you are never the first person in the world to have had a particular problem before, so can you think of the best google search words to define your problem?

TLDR: never underestimate the power of a well-worded google search. :D
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fishmonkey
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by fishmonkey » Fri Nov 26, 2021 11:17 pm

this QLab guide is a good starting point for show-prepping a Mac:

https://qlab.app/docs/v4/general/preparing-your-mac/

Pitch Black
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by Pitch Black » Sat Nov 27, 2021 12:04 am

^^^ FARK… Before reading that I thought “yeah I’m pretty hardcore in prepping my mac for stage… but that was putting the electromagnetic shotgun to the forehead.

A lot of those things can be switched off without going to Terminal, I’ve never done any Terminal-diving specifically to prep for a performance.

I can see how you might want an extra layer of bullet-proof if it was a multi-user/operator situation where you don’t want people individually turning stuff on and endangering the show.
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fishmonkey
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by fishmonkey » Sat Nov 27, 2021 12:12 am

i have all the Terminal commands for prepping/unprepping collected in a couple of text files, and just copy-paste them into Terminal...

Pitch Black
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Re: DESPERATE! I am running a theatrical performance with Vid Cues, second monitor not working

Post by Pitch Black » Sat Nov 27, 2021 12:30 am

Do you do everything on the Qlab list? more? less? The newly professionally-paranoid want to know! 8O
MBP M1Max | MacOS 12.7.2 | Live 11.3.20 | Babyface Pro FS | Push 3 (tethered) | a whole other bunch of controllers
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