How to fix Ableton crash w/exception code 0xC0000005

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red_plains
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How to fix Ableton crash w/exception code 0xC0000005

Post by red_plains » Fri May 20, 2022 12:57 am

In the last week, when I try to open most of my projects, Ableton 11 will crash either on start up, or I can get into the project and then as soon as I take basically any action (i.e. deleting/moving a track), it will crash. I get the "A serious program error has occurred. Live will shut down after this message box is closed. Please restart live and follow the instructions in the report a crash lesson that will appear in Live's help view" error. I inspected the crash dump file and found the exception code:

0xC0000005 "The thread tried to read from or write to a virtual address for which it does not have the appropriate access."

So far I have tried:

1. Uninstalled/Reinstalled Ableton

2. Updated all plugins, windows 10, interface drivers, graphics card drivers, asio4all

3. Deleted the template set

4. Deactivated all VSTs (still crashes with all VSTs deactivated)

Ableton support says from the crash log, they can see that there are a couple VSTs causing the crashes. I updated these (Valhalla vintage verb, Waves L2, oeksound Soothe2)but I guess I'm not sure.......because the crashing happens the same even when all VSTs are deactivated. They also said that my live sets exceeded my RAM load, but when I have a resource monitor open during the crashes, it appears the only about 50% of my RAM (24GB) is being utilized. Also, I am trying to open projects with ~20 second long clips and maybe about 2 dozen tracks at most playing back. Just a week ago I was working on a project with 130+ tracks, including several Kontakt and Omnisphere instances, without this issue ever occurring.
Anybody have any recommendations?

Thank you!

blaugruen7
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Re: How to fix Ableton crash w/exception code 0xC0000005

Post by blaugruen7 » Sun Aug 21, 2022 1:56 pm

oh man,
i have the same problem.
just wanted to open a project i saved 15 hours ago and ableton crashed with this same error message.

and now i cannot even load other old projects.

and then i started cubase and cannot open old projects, there, too.

HELP


ps.
i did reinstalled cubase suite 11.1.6

blaugruen7
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Re: How to fix Ableton crash w/exception code 0xC0000005

Post by blaugruen7 » Sun Aug 21, 2022 3:22 pm

i found the tip to press ALT during startup and this bypassed the vst3 folder.

THEN my project opened. i was kind of relieved because then it looked like it is a plugin thing.

then i fumbled out that ONE pluggin which worked 13 hours ago did crash ableton live completly.

during startup of a project which has it inserted or when i drag the plugin in an emtpy new projhect.

VERY strange since this plugin worked last night and not even a reinstall of the newest version does help here...

i am so glad my project isnt dead.....

randi
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Re: How to fix Ableton crash w/exception code 0xC0000005

Post by randi » Sat Aug 27, 2022 8:21 pm

Any mpe and or M4l devices involved?

blaugruen7
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Re: How to fix Ableton crash w/exception code 0xC0000005

Post by blaugruen7 » Sun Aug 28, 2022 7:07 am

Nope

Tarekith
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Re: How to fix Ableton crash w/exception code 0xC0000005

Post by Tarekith » Sun Aug 28, 2022 2:24 pm

You’re probably going to have to contact support@ableton.com.
Tarekith
Ableton Forum Administrator
https://tarekith.com

blaugruen7
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Re: How to fix Ableton crash w/exception code 0xC0000005

Post by blaugruen7 » Sun Aug 28, 2022 3:50 pm

I got it fumbled out.

It was one single plugin which stopped working from one day to the other and crashes everything.

Maybe because of a windows update

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