The decline of Ableton support

[junior85]

Has anyone else noticed that Ableton support is getting worse?
Taking 4-5 days to reply, offering generic solutions, asking for a status report, and then disappearing for another 4-5 days?

I feel like it wasn't like this in the past - the first few issues I had with Ableton years ago, I got quick responses and what felt like expert knowledge.
Combined with the product seeming to get worse and worse, I think I've bought my last version of Live and I'll be looking for alternatives.

[Nekz]

What I noticed since the last update 11.2 the spinning ball appears increasingly more often with usage until the UI freezes (the audio still playing) and I need to force quit (Imac 2017 i7 4,2Ghrz 24GB RAM - Mojave) turning this version unusable for me.
It did not happened with the same project in ver 11.1.6
Is the first time I have this performance kind of problem after an update.

Maybe my mac is getting old or they screwed something in the latest version?

Will downgrade to 11.6 and test....

[[jur]]

What I noticed since the last update 11.2 the spinning ball appears increasingly more often with usage until the UI freezes (the audio still playing) and I need to force quit (Imac 2017 i7 4,2Ghrz 24GB RAM - Mojave) turning this version unusable for me.
It did not happened with the same project in ver 11.1.6
Is the first time I have this performance kind of problem after an update.

Maybe my mac is getting old or they screwed something in the latest version?

Will downgrade to 11.6 and test....

That's completely off-topic!

[[jur]]

I feel like it wasn't like this in the past

And this past was before covid...
Support's still trying to cop up with the problems various lockdowns created.
I'm sure it'll be back to full power asap
Sorry for the inconvenience.

[miyaru]

Has anyone else noticed that Ableton support is getting worse?
Taking 4-5 days to reply, offering generic solutions, asking for a status report, and then disappearing for another 4-5 days?

I feel like it wasn't like this in the past - the first few issues I had with Ableton years ago, I got quick responses and what felt like expert knowledge.
Combined with the product seeming to get worse and worse, I think I've bought my last version of Live and I'll be looking for alternatives.

I also experienced this and got angry quite few times as the level of ownership on tickets dramatically dropped, I had support respond to me as if they had no real knowledge of Ableton at all, a lack of passion for the DAW was gone. I don't think the covid excuse holds up as we all had to work through covid in our jobs.

However I have to say over the last few months the level is indeed improving and the support helped me far far better in my last two issues.

big shout out to jur who is like a one man army on this forum.

I big thanx for that from the ones willing to help.........