Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

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amaceda
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Joined: Sun Dec 04, 2022 2:26 pm

Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by amaceda » Sun Dec 04, 2022 2:36 pm

This is a problem consistent across all IK Multimedia plugins. I've uninstalled, reinstalled, and tried in standalone mode (it works fine).

Here is a screenshot: https://www.flickr.com/photos/193727272 ... 7ReeQbd251

The GUI is rendering across only part of the bounding box, but the mouse is tracking the full dimensions; the black part along the top and right of the GUI.

When trying to click on a control the click event isn't hitting the control, but somewhere off to the side, if I track up and right I can sometimes hit the right place, but this is not a sustainable way to work.

Does anyone have any suggestions, this is quite bizarre.

Thanks.

Tarekith
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Re: Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by Tarekith » Sun Dec 04, 2022 3:58 pm

Have you tried contacting IK?
Tarekith
Ableton Forum Administrator
https://tarekith.com

amaceda
Posts: 4
Joined: Sun Dec 04, 2022 2:26 pm

Re: Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by amaceda » Sun Dec 04, 2022 4:42 pm

Yes, I have not received a response yet, but being that the standalone applications are working correctly I would expect they’ll ask if I’ve contacted Ableton. I’m trying to head that off at the pass, so to speak.

Tarekith
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Re: Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by Tarekith » Sun Dec 04, 2022 7:09 pm

Probably best to fill out a support request then, Ableton does not do support via the forums:

https://www.ableton.com/en/help/
Tarekith
Ableton Forum Administrator
https://tarekith.com

amaceda
Posts: 4
Joined: Sun Dec 04, 2022 2:26 pm

Re: Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by amaceda » Sun Dec 04, 2022 7:53 pm

Ableton won’t support my version, this forum is the only option I have.

amaceda
Posts: 4
Joined: Sun Dec 04, 2022 2:26 pm

Re: Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by amaceda » Thu Dec 08, 2022 2:13 am

Updating for any poor souls googling this in the late of night.

I had a custom scaling factor applied to my displays in `Settings > System > Displays > Custom Scaling`. I removed that and all is working as expected.

Tarekith
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Joined: Fri Jan 07, 2005 11:46 pm
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Re: Amplitube plugin GUI being rendered smaller than bounding box causing it to be un-usable.

Post by Tarekith » Thu Dec 08, 2022 3:27 pm

Thanks for letting us know in case other people run into this in the future.
Tarekith
Ableton Forum Administrator
https://tarekith.com

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