[ angry rant ] Allen & Heath = idiots running business

sweetjesus · Post by **sweetjesus** » Wed Dec 06, 2006 9:40 pm

Hello,

Just thought i'd share my recent experience in trying to obtain a 'state of the art' controller for Ableton Live.

For the last 3 weeks I've been itching to buy a xone 3d. As we all know they're not cheap.

I had been in the process of holiday travelling so I thought I'd get one from asia or europe on my way since theyre HALF THE FREKKIN PRICE of what they sell for in Australia over there.

The problem I have is that I cannot get a DISTRIBUTOR to show me a unit without paying upfront for one.

Fair enough if a retailer said this, but for god's sakes don't claim to be an international company with some kind of distribution if you can't live upto it.

So basically no matter how good or horrible the Xone 3D is, I won't be buying one now because I don't spend money with companies or their representatives who treat the customer like an idiot.

I don't know what planet these people are from, but if you happened to actually play with one of these controllers before buying, consider yourself lucky ... 3 continents and major countries later and I can't still see what they look like or how big they are, or how they feel or how they work.

Allen & Heath, you officially suck in my books.

Lemur or custom made job here i come!

frisbeedisk · Post by **frisbeedisk** » Wed Dec 06, 2006 10:25 pm

Its not Allen & Heath's problem, its the shop that your visiting

sweetjesus · Post by **sweetjesus** » Wed Dec 06, 2006 10:27 pm

frisbeedisk wrote:Its not Allen & Heath's problem, its the shop that your visiting

Its not a shop.... its their DISTRIBUTORS... p.s. A&H are already full of shit, they told me that their pricing is unified worldwide. ... another lie.

subterFUSE · Post by **subterFUSE** » Wed Dec 06, 2006 10:49 pm

sweetjesus wrote:
frisbeedisk wrote:Its not Allen & Heath's problem, its the shop that your visiting
Its not a shop.... its their DISTRIBUTORS... p.s. A&H are already full of shit, they told me that their pricing is unified worldwide. ... another lie.

I had to buy my Xone 3D sight unseen.

I returned it after 2 days for a refund.

sweetjesus · Post by **sweetjesus** » Wed Dec 06, 2006 10:55 pm

subterFUSE wrote:
sweetjesus wrote:
frisbeedisk wrote:Its not Allen & Heath's problem, its the shop that your visiting
Its not a shop.... its their DISTRIBUTORS... p.s. A&H are already full of shit, they told me that their pricing is unified worldwide. ... another lie.

I had to buy my Xone 3D sight unseen.

I returned it after 2 days for a refund.

christ

what did you replace it with?

thx1138 · Post by **thx1138** » Wed Dec 06, 2006 11:17 pm

Money well saved there SJC! Buy a Lemur fucker!

thelike5 · Post by **thelike5** » Wed Dec 06, 2006 11:48 pm

We use a mixing board for live sound by Allen and Heath and I was disturbed that these are actually mass produced in China...

axou · Post by **axou** » Thu Dec 07, 2006 12:11 am

chances are the computer you're typing this on was too

thelike5 · Post by **thelike5** » Thu Dec 07, 2006 12:17 am

axou wrote:chances are the computer you're typing this on was too

Yeah, I'm sure... (ARE Macs made in China?)

It's just that with all the options out there for a 16 channel board to cost $1100 is kinda steep. I mean, it is a nice board but I remember when Allen & Heath weren't as mass produced and actually built in England. I should have figured...

BinaryB · Post by **BinaryB** » Thu Dec 07, 2006 3:02 am

subterFUSE wrote:
sweetjesus wrote:
frisbeedisk wrote:Its not Allen & Heath's problem, its the shop that your visiting
Its not a shop.... its their DISTRIBUTORS... p.s. A&H are already full of shit, they told me that their pricing is unified worldwide. ... another lie.

I had to buy my Xone 3D sight unseen.

I returned it after 2 days for a refund.

Most of the Sales-Guys in Australia are a whole new BALL-Game when it comes to Distribution.

Most of them are insulted when you mention
that you have typed the name of the product into GOOGLE.

They whinge about CUSTOMER SUPPORT and get stroppy.
If it costs half the price ... WHEN it breaks i can buy a new one.

I had N.I. Kore for 3 months and it still did not work.
When i talked to the Distributer in Sydney,

- they took a week trying to avoid my questions.
- they asked for information then did not respond.
- they implied that i did not know how to set it up properly.
- they constantly responded with "thats hard to believe"

I took the unit back to the shop to get a receipt for its return.
IT DID NOT WORK IN THE SHOP... STILL.
The shop felt really really stupid. And gave me an instant refund.

Then i sent the distributor an email,
thanking them if they had "approved" the refund.

Never got a reply.

Some Australian Distributors are doing it tough because -
EVEN kids know about GOOGLE.

JohnDP · Post by **JohnDP** » Thu Dec 07, 2006 6:11 am

wow Relax, Allen & Heath are not idiots...Andy Rigby Jones is a very fine man and so is the crew behind them, besides the company is smaller than you think, so in this case don't think the can control EVERYTHING...this may include a Distributor making some problems!

sweetjesus · Post by **sweetjesus** » Thu Dec 07, 2006 8:03 am

JohnDP wrote:wow Relax, Allen & Heath are not idiots...Andy Rigby Jones is a very fine man and so is the crew behind them, besides the company is smaller than you think, so in this case don't think the can control EVERYTHING...this may include a Distributor making some problems!

ok had a bit of a chill pill

sent an email to A&H basically stating that id like to give them a chance but to be honest, this is not the first time ive spoken to them about distributor problems and its not just one distributor, but their entire supply chain across 3 continents.

muthafunka · Post by **muthafunka** » Thu Dec 07, 2006 8:49 am

Out on display in the shops here they are....

sweetjesus · Post by **sweetjesus** » Thu Dec 07, 2006 8:51 am

muthafunka wrote:Out on display in the shops here they are....

tokyo or uk?

robin · Post by **robin** » Thu Dec 07, 2006 10:41 am

thelike5 wrote:Yeah, I'm sure... (ARE Macs made in China?)

Yep.

Quesion is, are any computers not made there these days?