Beatport not accepting payment or even paypal option???

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
TROY
Posts: 104
Joined: Sat Jul 30, 2005 7:58 pm

Beatport not accepting payment or even paypal option???

Post by TROY » Sat Nov 17, 2007 10:57 pm

Is anybody else having trouble paying on beatport, i have tried umpteen cards and it says declined then i have also tried the paypal option and it says declined again instead of taking me to paypal

desparate to get tracks

anybody else noticed this, or are also having trouble

djadonis206
Posts: 6490
Joined: Thu Jun 17, 2004 4:23 pm
Location: Seattle, WA.

Post by djadonis206 » Sun Nov 18, 2007 12:26 am

I've been getting just their HTML page - basic white page with a couple links

somethings up for sure
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forge
Posts: 17422
Joined: Wed Apr 21, 2004 9:47 am
Location: Queensland, AU
Contact:

Post by forge » Sun Nov 18, 2007 4:33 am

I was having trouble last night - got totally locked out and couldnt even log in to pay

fratts
Posts: 50
Joined: Thu Nov 02, 2006 9:36 pm
Location: London, UK
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Post by fratts » Sun Nov 18, 2007 12:09 pm

I had the same issues, created a new account, but still no credit card payment accepted but it would let me use Paypal - My normal account is still locked out and no reply from beatport customer support...

mja
Posts: 127
Joined: Sat Jun 02, 2007 9:26 am
Location: EIRE

Post by mja » Sun Nov 18, 2007 12:30 pm

I have been trying four bloody days to get on to that site and all im getting is a white page saying "welcome to beatport"

djgroovy
Posts: 2025
Joined: Thu Sep 28, 2006 12:15 pm
Location: Portugal

Post by djgroovy » Sun Nov 18, 2007 1:31 pm

I had the same problem, also no support from them, only way to fix it was to create a new account! :evil:

mja
Posts: 127
Joined: Sat Jun 02, 2007 9:26 am
Location: EIRE

Post by mja » Sun Nov 18, 2007 2:02 pm

I would if i could actually get onto the site.

sweetjesus
Posts: 8803
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Location: www.fridge.net.au
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Post by sweetjesus » Sun Nov 18, 2007 5:16 pm

and suddenly 4 labels and 8 producers lost their income.. :P

jks

i wonder if its helped their competition much?

TROY
Posts: 104
Joined: Sat Jul 30, 2005 7:58 pm

Post by TROY » Wed Nov 21, 2007 12:41 pm

still down what is going on ,they must be losing so many sales

Hedroom
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Joined: Tue Jan 04, 2005 12:23 pm

Post by Hedroom » Wed Nov 21, 2007 3:50 pm

Working ok here.

90's child
Posts: 214
Joined: Tue May 15, 2007 4:13 pm

Post by 90's child » Wed Nov 21, 2007 4:25 pm

Beatport suck when it comes to customer service.

I was in an internet café on the 11th October and tried to download some tracks after paying for them on a debit card. The café profile security settings wouldn't let me download the tracks. So I've payed Beatport and got nothing in return.

I have emailed them 7 times over the last 6 weeks about this/getting a refund and not even had a sniff of a response. I won't be using them again.

beats me
Posts: 23319
Joined: Fri Mar 30, 2007 6:39 pm

Post by beats me » Wed Nov 21, 2007 4:35 pm

90's child wrote:Beatport suck when it comes to customer service.

I was in an internet café on the 11th October and tried to download some tracks after paying for them on a debit card. The café profile security settings wouldn't let me download the tracks. So I've payed Beatport and got nothing in return.

I have emailed them 7 times over the last 6 weeks about this/getting a refund and not even had a sniff of a response. I won't be using them again.
As far as I know the songs you purchase remain avaiblable to download for a couple weeks to a month after you purchased them and even after you downloaded them. Can't access beatport at work and it looks like they are currently having problems anyway. but there should be some kind of "purchased" tab linked to your account where the songs are still there for download.

90's child
Posts: 214
Joined: Tue May 15, 2007 4:13 pm

Post by 90's child » Wed Nov 21, 2007 4:38 pm

Yeah that's all well and good. But my point is that they should have emailed me back. Especially after 7 emails in 6 weeks.

beats me
Posts: 23319
Joined: Fri Mar 30, 2007 6:39 pm

Post by beats me » Wed Nov 21, 2007 4:55 pm

90's child wrote:Yeah that's all well and good. But my point is that they should have emailed me back. Especially after 7 emails in 6 weeks.
I agree but for a company closely affiliated with NI would you really expect them to provide good customer service?

nebulae
Posts: 15715
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Location: New Orleans
Contact:

Post by nebulae » Wed Nov 21, 2007 5:01 pm

beats me wrote:
90's child wrote:Yeah that's all well and good. But my point is that they should have emailed me back. Especially after 7 emails in 6 weeks.
I agree but for a company closely affiliated with NI would you really expect them to provide good customer service?
oh boy, here we go again...
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