Motu Tech-support Techlink Satisfaction Poll

acidman · Post by **acidman** » Wed Jul 02, 2008 6:24 am

please only vote if you are a motu customer and had to do with the motu
techsupport.

thanks.

timothyallan · Post by **timothyallan** » Wed Jul 02, 2008 6:45 am

mine was solved in about 2 hours. Please amend your poll to cater for me.

8O · Post by 8O » Wed Jul 02, 2008 7:07 am

My noob question was answered by them in 1-2 days or so. No complaints from me.

acidman · Post by **acidman** » Wed Jul 02, 2008 4:46 pm

oh sorry i forgot something:

please also post when you`ve opened you techlink(s). (year and month)

acidman · Post by **acidman** » Wed Aug 27, 2008 8:41 am

please also always write if you had contact via phone or via techlink online supportsystem. thanks

bosonHavoc · Post by **bosonHavoc** » Wed Aug 27, 2008 11:10 am

i currently have a motu 2408 mkIII in serious need of repair.
i opened up a tech link on 08/17/08 and it is still unread.

if i didn't have a presonus firestudio i wouldn't be able to perform with ableton.
i've been holding on to the firestudio for when we get another computer.
honestly i have found a new love for the firestudio. i dont have to bring my mixer to shows any more which is really nice.

i didnt expect it to be fixed by now but i did expect a response and the unit to at least be on its way in for repair.

i'll never buy another motu product.

3dot... · Post by **3dot...** » Wed Aug 27, 2008 12:27 pm

their support is ace ... !!!

robleighton22 · Post by **robleighton22** » Wed Aug 27, 2008 2:51 pm

3dot... wrote:their support is ace ... !!!

not if u hav a motu 828 on windows with sound glitching and bsod errors. the only person who has solved it has ended up changing his hard drive and various other hardware, if u hav a laptop ur stuffed. and motu refuse to believe their drivers r at fault.

tarai · Post by **tarai** » Wed Aug 27, 2008 11:06 pm

kinda of slow but they do respond. As for the glitching, i had the same problem when using th 828 with the laptop. it was probably the firewire port. i dont think it's their drivers.

donnydonny · Post by **donnydonny** » Wed Aug 27, 2008 11:56 pm

I've heard some pretty bad stories of MOTU's "support" and how you either can't get a hold of anyone or they just never get back to you. The only contact I've had with them is through their Customer Service department when I sold my Ultralite and did a transfer of ownership. I got a hold of someone within minutes and they took care of me super quick style.