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 Post subject: live 8 autorisation bug
PostPosted: Thu Apr 02, 2009 9:51 pm 

Joined: Tue Jul 03, 2007 8:29 pm
Posts: 10
Hello ,
I 've just installed my live 8 upgrade from 7 , and I'm using the offline activation method but when I double click on the .auz file live 8 stay in demo mode and keep opening the activation dialog , I ve tried to drag the .auz file on the activation dialog but nothing happens !

I'm on pc with windows xp pro , service pack 2 .

Any help really welcome :cry:


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 Post subject: Re: live 8 autorisation bug
PostPosted: Thu Apr 02, 2009 11:21 pm 

Joined: Tue Jul 03, 2007 8:29 pm
Posts: 10
Anyone ? Am I missing something ? S.O.S


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 Post subject: Re: live 8 autorisation bug
PostPosted: Mon Apr 06, 2009 9:33 am 

Joined: Thu Jun 07, 2007 11:51 am
Posts: 188
Location: Ableton Headquarters
Hi Vektar,

May I ask you what you mean by "Keep opening the activation dialog"?
Do you mean that that dialog comes back every time you start Live?

Cheers,

Carl

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carl.seleborg@ableton.com
www.ableton.com


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 Post subject: Re: live 8 autorisation bug
PostPosted: Mon Apr 06, 2009 9:52 am 

Joined: Thu Jun 07, 2007 11:51 am
Posts: 188
Location: Ableton Headquarters
Hi again,

I just installed 8.0.1 on my personal laptop and successfully
authorized Live using an .auz file. Dragging it on the dialog
seems to work.

Are you sure the hardware code in the .auz file's name is
correct? You can find out your hardware code by going to the
preferences, clicking the "User account/Licenses" tag and
clicking the "Display off-line authorization instructions"
button. What was the exact error message (if any) that made
you say that dropping it didn't work?

Carl

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carl.seleborg@ableton.com
www.ableton.com


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 Post subject: Re: live 8 autorisation bug
PostPosted: Mon Apr 06, 2009 5:09 pm 

Joined: Tue Jul 03, 2007 8:29 pm
Posts: 10
yes , when I drag the auz file , nothing happens , so I m still in demo mode . If i double click on the auz file it opens as a text file !!!!


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 Post subject: Re: live 8 autorisation bug
PostPosted: Mon Apr 06, 2009 5:42 pm 

Joined: Tue Jul 03, 2007 8:29 pm
Posts: 10
there is no error messages , just nothing happening 8O


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 Post subject: Re: live 8 autorisation bug
PostPosted: Tue Apr 07, 2009 8:22 am 

Joined: Thu Jun 07, 2007 11:51 am
Posts: 188
Location: Ableton Headquarters
Hi vektar,

Could you check the file's properties (right-click on the file and
select "Properties" at the bottom of the context menu) and verify that
the extension is really ".auz", and not something like ".auz.txt"? It
could happen that the browser somehow adds the extension, and it would
explain why it opens in notepad.

Carl

_________________
carl.seleborg@ableton.com
www.ableton.com


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 Post subject: Re: live 8 autorisation bug
PostPosted: Wed Apr 08, 2009 11:22 am 

Joined: Tue Jul 03, 2007 8:29 pm
Posts: 10
Hi Carl

I did check it , in the properties the file is .auz but still open as a text document when double clicking it , also I can't drag and drop the .auz file on the dialog ??!!


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 Post subject: Re: live 8 autorisation bug
PostPosted: Wed Apr 08, 2009 2:07 pm 

Joined: Thu Jun 07, 2007 11:51 am
Posts: 188
Location: Ableton Headquarters
Really strange. Actually, Windows Explorer (the file manager)
has an option to hide known file extensions. I forgot that
even the properties page does not show the extension if this
option is activated. Would you mind checking it, just to make
sure?

In any Windows Explorer window, go to "Tools" and select
"Folder options". Click on the "View" tab, browse
down the list of "Advanced settings" until you find the
option called "Hide extensions for known file types".
Make sure this option is unchecked.

Let me know.

Carl

_________________
carl.seleborg@ableton.com
www.ableton.com


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