Live 8 - Program freezing up when clicking File Browsers

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hedflux
Posts: 31
Joined: Thu Oct 05, 2006 2:51 pm

Live 8 - Program freezing up when clicking File Browsers

Post by hedflux » Tue Apr 28, 2009 4:36 pm

Hi,

I'm getting a problem where when I click on any of the 3 File Browsers (1,2,3) it takes about 5-20 seconds to show. This time gets longer as the project gets bigger. I dont get the same problem in Live 7, so i'm pretty sure its not my hard drive. During the time, Live sometimes goes all white and says "not responding", but it always seems to recover.

I also get this freezing up if I bring the window of another program (e.g. web broswer) to the foreground, then go back to Live.

The audio plays pretty much without a hitch during the freeze, though sometimes it glitches out.

Its a really annoying workflow glitch. Is anyone else feeling this?

Suggestions appreciated :)

I'm on Windows Vista. I dont get this problem on my macbook - though i have a tiny fraction of the samples on there, that I do on my desktop.

Cheers
Steve

jok
Posts: 1412
Joined: Tue Apr 24, 2007 2:56 pm
Location: Ableton Headquarters
Contact:

Re: Live 8 - Program freezing up when clicking File Browsers

Post by jok » Wed Apr 29, 2009 3:03 pm

Hi Hedflux,

- close Live.
- browse to this folder:

user/username/application data/roaming/ableton/cache/

Note that on some Windows systems the application data folder is hidden by default. Here is how to make it visible:

1. Launch Explorer.
2. Select Organize/Folder and Search Options/View.
3. Check "Show hidden files and folders."

- delete the content of the 'Cache' folder.
- restart Live.

Does the problem still persist? In case it does, please contact support with your log.txt as described here:
http://www.ableton.com/pages/support/co ... al_support

Best,
Jörg
ableton support team
support@ableton.com

hedflux
Posts: 31
Joined: Thu Oct 05, 2006 2:51 pm

Re: Live 8 - Program freezing up when clicking File Browsers

Post by hedflux » Wed Apr 29, 2009 10:03 pm

Hi there,

Thanks for the prompt response. Unfortunately this has not resulted in any noticeable improvement.

I will contact support as you have suggested.

Thanks,
steve

Piccolo Tigre
Posts: 14
Joined: Tue Aug 14, 2007 1:56 pm
Location: paris, france

Re: Live 8 - Program freezing up when clicking File Browsers

Post by Piccolo Tigre » Thu Apr 30, 2009 12:09 pm

Same problem here. I heard someone saying when you select your folder and add it as root it works faster. Will try both things tonight.

K.

Origin
Posts: 19
Joined: Wed Jan 28, 2009 7:52 pm
Contact:

Re: Live 8 - Program freezing up when clicking File Browsers

Post by Origin » Fri May 01, 2009 7:24 am

Same problem,

On OS X 10.5 and Ableton 8.

_origin

hedflux
Posts: 31
Joined: Thu Oct 05, 2006 2:51 pm

Re: Live 8 - Program freezing up when clicking File Browsers

Post by hedflux » Sun May 03, 2009 1:53 pm

I got it fixed. Basically clear the cache as outlined above, but what really slows it down is if it is loading your whole drive list. So choose a particular folder as your root for each browser, by double clicking it. That should do it

Cheers,
Steve

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