live 8.1 audio constantly clip's until sound dies completely

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Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

live 8.1 audio constantly clip's until sound dies completely

Post by Skylark » Thu Dec 03, 2009 4:23 pm

Hi Ableton,

Firstly thanks for the software!

my spec's ;

Ableton Live 8.1
Windows SP 2 Home
Presonus Firepod Latest Drivers
Intel Core 2 Duo CPU
E6750 @ 2.66GHz
2.67 GHz, 2.00 GB of RAM

The problems I have are continuous clipping sounds when playing a loop or any
audio/midi. CPU usage at 3% so not overloading at all.

(could this be latency?)

Most worryingly after a few moments use, the sound goes dead and the
running speed of the program drop's drastically, i noticed i can
almost increase the occurrence of this problem by trying to record
audio through my soundcards input's (it takes maybe 10 seconds before it
stops completely and the software doesnt function).

Im incredibly distressed as I would like to upgrade to the full suite
8 and I certainly cant at this stage.

Please help me :)

Thanks
Last edited by Skylark on Mon Dec 07, 2009 2:58 pm, edited 6 times in total.
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: My Ableton 8.1 doesnt work!!! Help please....

Post by Skylark » Thu Dec 03, 2009 4:25 pm

Just to add, after the audio dies, it takes about 5 minutes to close the program, then i proceed to turn off then on my soundcard, and load up live again, it works, until it happens all over again 8O

thanks, email to support has been sent!

Peace
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

cotdagoo
Posts: 1041
Joined: Fri Oct 26, 2007 5:34 pm
Location: canuhduh

Re: My Ableton 8.1 doesnt work!!! Help please....

Post by cotdagoo » Thu Dec 03, 2009 5:35 pm

try turning off your soundcard before exiting live. had similar issues during the live 8 beta. program would crash and keep running in the background until i unplugged my soundcard (it wouldn't let me kill the process)

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: My Ableton 8.1 doesnt work!!! Help please....

Post by Skylark » Fri Dec 04, 2009 12:52 pm

thanks, atleast that helps me exit the program, but i still cant use the damn thing. :x
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: My Ableton 8.1 doesnt work!!! Help please....

Post by Skylark » Sat Dec 05, 2009 7:51 am

So, yesterday I got to work with the program for about 10 mins maybe!
I loaded some rex's and recorded the dumbest rhymes on my mic, it sounded incredible!(in between the odd clipping sounds)
Im exited atleast, it just sounded amazing, the quality of the recording sound was fantastic, im very impressed!!

But then it died on me again, so lets hope i can sort the problem out soon, as Id like to get back to work! :?
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio clips and sound dies randomly.

Post by Skylark » Sat Dec 05, 2009 4:05 pm

:cry: :cry: :cry:
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio clips and sound dies randomly.

Post by Skylark » Mon Dec 07, 2009 2:00 am

:evil:
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio clipping and sound dies randomly.

Post by Skylark » Mon Dec 07, 2009 1:12 pm

This is a bit out of hand, WHERE THE HECK ARE YOU SUPPORT TEAM, all youve done is ask for a log file, didnt even suggest anything or comment... :roll:
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

ark
Posts: 1349
Joined: Thu Feb 26, 2009 4:25 pm
Location: New Jersey, USA
Contact:

Re: live 8.1 audio constantly clip's until sound dies completely

Post by ark » Mon Dec 07, 2009 5:27 pm

Two suggestions:

1) Ctrl-alt-del to bring up the Task Manager, then click the "Performance" tab and look at the graphs to see if anything else is spiking CPU usage at the time you hear the glitches. Then click the "Processes" tab and click the "CPU" header twice to sort the processes by descending order of CPU usage. See if any process(es) other than Live have a tendency to stick near the top of the list.

2) Right-click "My Computer" and select "Properties." Now click the "Hardware" tab and click the "Device Manager" button to launch the device manager. Is there a yellow question mark anywhere that might indicate a device with a broken driver?

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio constantly clip's until sound dies completely

Post by Skylark » Mon Dec 07, 2009 7:33 pm

ark wrote:Two suggestions:
1) system idle process takes up 99%, with no unusual cpu spikes, except for a rise at about 50% when loading up ableton, none when the audio clips, and none when the audio dies on me.
2) no broken devices or driver everything as usual.



this is what i find so strange, there's no logical reason why i should be having these problems?


thanks for assisting me ark, you are very kind!

peace :)
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio constantly clip's until sound dies completely

Post by Skylark » Tue Dec 08, 2009 12:46 pm

I have managed to lower the amounds of clip/click sounds, but i dunno how?

since then, the program dies more frequently

im just about fed up :oops:
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

[dfi]
Posts: 193
Joined: Tue Feb 19, 2008 8:15 am
Location: Ableton Headquarters
Contact:

Re: live 8.1 audio constantly clip's until sound dies completely

Post by [dfi] » Tue Dec 08, 2009 2:30 pm

hi skylark,

try if your internal soundcard gives you the same issues.
also worth a try is whether the firebox runs better with the asio4all driver instead of its own asio driver.

sidenote: you got a reply to your email within 24 hours and you can expect to receive answers to the follow-up too.
pms to several support team members will not speed up the process.

best,
dfi

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio constantly clip's until sound dies completely

Post by Skylark » Tue Dec 08, 2009 3:22 pm

thanks for the response, the latency is unstable with my pc's built in soundcard but the program sounds perfect.

what has changes with live that the ableton 6 demo worked great but not 8.1 doesnt?

i wish i could have bought 6 when it was out :cry:
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

[dfi]
Posts: 193
Joined: Tue Feb 19, 2008 8:15 am
Location: Ableton Headquarters
Contact:

Re: live 8.1 audio constantly clip's until sound dies completely

Post by [dfi] » Tue Dec 08, 2009 3:34 pm

have you tried the asio4all driver?

if your internal soundcards runs fine, it seems to be a driver issue.

Skylark
Posts: 100
Joined: Sat Nov 14, 2009 3:32 pm
Location: South Africa

Re: live 8.1 audio constantly clip's until sound dies completely

Post by Skylark » Tue Dec 08, 2009 3:45 pm

thanks for your help.

im gonna try the latest asio driver shortly, my current driver is a firepod asio driver, as mentioned it worked fine with the live 6 demo.

i just got the latest asio 4 all havnt had the chance to test it yet.

thanks again 8)
Ableton + Akai MPD24 = MORE FIRE

http://www.youtube.com/watch?v=cELP3_BnNp4

Peace be with you!

http://www.soundcloud.com/tehsynes

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