I do think that with some serious work on the UI/UX, and vastly improved search functionality, Answers could be more useful than UHE, but until that happens, I really hope we can keep it!
I'm currently a moderator on Stack Exchange's audio (and now video) site
which uses a format similar to Answers. It has been simply amazing for me as far as help, and I'm really excited that Ableton is embracing a technological solution in a similar vein. One of the biggest problems with UHE is that it's hard to find "answered" questions so it's more of a forum and less of a knowledge base.
But what you've said is true: in its current state, the UHE subforum is more attractive to users because it "feels" easier to use - there are more items listed on the screen, you don't have to click "more" several times, and it uses a familiar forum format that many people are already used to. There are lots of advantages to the Q&A format (such as the follow feature, which is very handy!) but it'll have to feel like something natural to use if people are really going to adopt it.
I can't put my finger on what exactly it is that I think feels kind of awkward about Answers. If I can figure it out, I'll submit it as feedback. Besides that though, it's great. Huge thanks to everyone working on it.
In the meantime, I'd recommend that the talented Ableton developers do some serious
user profiling and statistics. This kind of new-format site will live or die based on whether people decide to use it, and it'll be important to know why. We're facing the same getting-people-to-use-it problem on Stack Exchange, and the SE team has done a lot to figure out ways to make people interested and make the site really valuable.
The other big Q&A site I know of is Quora
, and between those two I suspect there's a lot to learn from (I haven't used Quora yet myself).
Hope this is helpful - thanks again to all the Ableton staff working hard to make this happen.