I couldn't find the "feedback" link either.
I think the biggest flaw is a lack of a tag cloud, or at least some categories!
tag clouds/categories can help guide users into asking the right questions and getting the right answers. Without any structure it's quite unusable. The user must rely on the search, and they must then know what they want to ask. Imagine typical queries like :
- "why my audio not soung very gud?" .
- "where is the instruments"
- "how I make justis base"
A search methodology is not the way to assist this user.
If there were visible "hot topics" such as "sound quality issues", "audio card issues", "controller problems" ... then users would find the whole thing a lot more usable.
Tags / Categories should be the very first thing a users sees when they visit Answers. Why on earth did anyne think that "Latest Answers" was the thing to lead with?
You really think that the majority of users are visiting the support just to see what the LATEST answer is? Nope, they are coming to find the most pertinent, the most APPLICABLE answer to their own requirements.
tldr; I think Answers is, um, being polite, not a great solution